Silva's Auto Body

My Experience - 5.0/5.0 -

You guys are awesome got the job finished sooner than expected. Also the two woman who work in the front are friendy and enjoyed conversing with them. Thank you so much.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Absolutely 10

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service which I really appreciate and a beautiful job on our car!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Great service & mechanics

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

We had to take the vehicle back for a loose part that was not installed correctly. But other than that satisfied.

My Experience - 5.0/5.0 -

The fix was done ahead of schedule and at a fair price 👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything turned out well. There was a minor stain that was corrected (cleaned) right away. Otherwise, service was great and overall the fix was done promptly and looks great.

Customer Service - 5.0/5.0 -

Customer service was great!

Likely to Recommend - 0.5/5.0

Repair Quality - 3.0/5.0 -

repairs were fine

Customer Service - 1.0/5.0 -

I had not responded to this request of feedback because I was going to keep my comments to myself. But since this is the third request maybe you do want to hear what I have to say. I believe her name is Lori she might be related to the owner or something because she seems very comfortable. 1st conversation with her she call for me to authorize them to fix my bumper that “it’s was what was damaged”. I kindly asked if they could do a thorough inspection since it was a hard hit (my metal license plate was split in half) .she insisted because my car was old it would have already exsisting damage. I didn’t like her answer so I asked for the process of how to take it to a different dealership she was very rude. I called my insurance and let them know the situation and they said we can move it let’s get a final estimate so we can get an idea of what’s going on . Then after inspecting it after several request they found more damage. Would i have not advocated for it to be inspected thoroughly they would’ve just fixed the bumper? Mind you they kept my car for about a little over a month because of all the back and forth. So inconvenient Would it have been my primary car.Finally, we get to the most disgusting part. I receive the call that the car is ready. I call my insurance and let them know it’s ready and they kindly make sure everything is paid so I can just go in and out and have 0 to slight interaction since they were kept aware of the whole situation. I walk in and they are expecting a deductible I explain the situation and tell them my adjuster has sent full payment and email so I get on the phone right away with him before all the back and forth starts. He confirms and fwds me the email I show it to them the say it’s not sufficient. About 3 of them trying to figure it out they have me waiting for about 30 min. Finally ,(who I think is Lori with a nasty attitude to the other secretary ) goes in the emails and says it’s here and she explains to all of them the email and the y act like oh it’s a new email “you’re good to go” . While all this is going on (who I think is Lori and the owner) are just going off talking about a different customer because he requested to get a second opinion from a different shop accusing him of wanting to get the most from his insurance but almost as if they were sure it was a fact . If the other secretary is reading this (girl run that environment is not worth it. Specially if my guess of her being family is true)

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I’m very satisfied with the shop and I will recommend it to anyone it’s a good place.

Repair Quality - 5.0/5.0 -

No comment

Customer Service - 5.0/5.0 -

I’m very happy with the results (work) that the auto shop did on my car. They did an excellent job in repairing my vehicle.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very satisfied

Customer Service - 5.0/5.0 -

I was impressed with the great work and customers service that silvas had.

Likely to Recommend - 5.0/5.0 -

Yes I have

Repair Quality - 5.0/5.0 -

Very much so

Customer Service - 5.0/5.0 -

Very good work everyone who seen it told me that you did a very good job and fast thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great work 🔥🔥

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Lori was very helpful. Getting us OEM Parts a reasonable price. Everyone else that helped me was great too.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Lori and Randy and other staff members were great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

They always are professional and di extremely good work.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

My car looks great like the accident never even happened. Thank you Randy and team!