Skyline Ford Collision Center

4.2 (293reviews)
82%
2510 Commercial St. SE,  Salem,  OR  97302

In operation 64 years.

The more you drive your car, the more likely you are to encounter one of the many hazards on the road that can result in a scratch, ding or larger dent in your car. Even cars that are parked can fall prey to things like renegade carts, doors from other cars and harsh weather. In short, Salem, Silverton, Independence, Jefferson and Gervais can be rough on your car, and that's precisely why Skyline Ford staffs an onsite auto body and collision repair shop. Our team knows how to professional remove scratches, fix dents and repair any other imperfection that you want gone. The result: your car will shine just like the new Ford models we feature in our Salem showroom. Want to make sure they run that way, too? Our auto service and repair department is trained to help you get the most out of your Ford F-150, Escape, Focus, F-250 or Fusion. For now, if you're interested in learning more about what our auto body and collision repair shop can do for your car, simply fill out our appointment fo

Services
  • Free Estimates
  • Insurance Company Assistance
  • Full Service Mechanical
  • Towing
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:30 pm
Tue 8:00 am - 5:30 pm
Wed 8:00 am - 5:30 pm
Thu 8:00 am - 5:30 pm
Fri 8:00 am - 5:30 pm
Sat Closed
* Holiday hours may differ.

Reviews (293)

My Experience

They did a very good jo. My car looks new again.

Likely to Recommend

Repair Quality

Only reason for a 9 is it took 1.5 weeks to replace one tail light. Seems excessive just for one tail light, everything else was great.

Customer Service

Customer service was great.

Returned Clean

Likely to Recommend

Repair Quality

They did not paint the hitch receiver nor get the burned plastic off of muffler as they said they would

Customer Service

I had asked when I dropped off vehicle if they could ask service to change oil. They said yes, then never asked. They kept my vehicle for an extra 5 days, cost my $240 extra for rental car

My Experience

They went above and beyond and even fixed the bend in my front fender. Top marks, very friendly and helpful staff.

Likely to Recommend

Because it is a ford repair shop

Repair Quality

Customer Service

There was a lack of community action. No follow through on providing an emailed copy of the estimate as requested. I had to hear from rental car agency and my insurance agency that truck would be done on a day which left me with little time to plan the saw to return rental handpick up truck amidst a full work day. The it was a sign here Nd pay your deductible with no explanation of what was done.

Returned Clean

Likely to Recommend

Repair Quality

I had a very stress free experience. I was able to get my car in and completed in a timely manner. Repairs look great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Skyline did a great job. I can not speak and the person there helped me by texting information to . Totally awesome.

Customer Service

Can't say enough. The guy was great!

Returned Clean

Likely to Recommend

In the past working with Ben, would definitely recommend.

Repair Quality

The repair was fine. The service technician was a bit disappointing.

Customer Service

Didn’t ever get calls back whenever I left a voicemail.

Returned Clean

Likely to Recommend

Repair Quality

All the guys that we worked with were great, amazing turn around and kind.

Customer Service

Returned Clean

Likely to Recommend

Extremely impressed with the service.

Repair Quality

Wonderful job

Customer Service

Joe was very professional and explained the whole process in detail. Very impressed with the quality of your employees.

Returned Clean

Likely to Recommend

Work was good. Customer service awful.

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

All good! The guys were super nice!!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

You did not fix the windshield that was damaged in the accident. My son had to sign off on the repairs before being allowed to see the car.

Customer Service

Returned Clean

Likely to Recommend

Been a long time customer

Repair Quality

Great staff!!! Efficient, professional and speedy!

Customer Service

Amazing!

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

There is a longstanding history for skyline ford’s great work. This would give me pause.

Repair Quality

Upon picking up the car the first time, there was a portion of front dash panel totally missing. There was battery charger and tools in the trunk along with company tools. And there was missed touch up on car door. While I was able to use the car while awaiting missing panel piece, it was a nuisance coordinating rental and such.

Customer Service

Desk staff were knowledgeable and courteous. It came down to the final checklist that wasn’t completed.

Returned Clean

Likely to Recommend

Repair Quality

A very excellent job. I appreciate it

Customer Service

Returned Clean