Snethkamp Chrysler Dodge RAM Jeep

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Likely to Recommend - 1.5/5.0

Repair Quality - 3.0/5.0

Customer Service - 4.0/5.0 -

Every individual I spoke with was very nice and apologetic for the situation we were in. We were also given a loaner (and weren't originally supposed to have one) when the repair started running much longer than anticipated. However, on week 4, we were offered a loaner again (twice, once by voicemail, once by phone call). Nice, but shows a bit of disorganization. When we picked up the car, we were given a low tire pressure warning upon starting it. While this is not a body shop issue, the car did not enter that way and they would have seen the warning when they moved it out of the bays. It would have been nice for them to put some air in it.

Likely to Recommend - 5.0/5.0 -

5 star

Repair Quality - 5.0/5.0 -

Absolutely perfect

Customer Service - 5.0/5.0 -

Went above and beyond in the body shop

Likely to Recommend - 5.0/5.0 -

We always recommend Feeny!

Repair Quality - 5.0/5.0 -

We appreciate the great service and the loaner! We’ve always had a great experience with Feeny!

Customer Service - 5.0/5.0 -

She’s a doll!

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Did a wonderful job

Customer Service - 5.0/5.0

Likely to Recommend - 2.0/5.0

Repair Quality - 2.0/5.0 -

I had problems before even leaving the parking lot

Customer Service - 2.5/5.0

Likely to Recommend - 1.0/5.0

Repair Quality - 2.5/5.0 -

The repairs took 7 weeks to be completed and multiple attempts to pick up the vehicle after being told it was ready for pick up but work was not completed. Interior plastic pieces were not fitted together properly and separated and fell down driving the vehicle home. Found paint over spray on interior plastic piece. Clear coat dust from the sanding process was on all seats and panels along with broken glass on seats in rear of the van.

Customer Service - 2.0/5.0 -

Vehicle sat for over 2 weeks without being inspected following an inspection being scheduled for the first working day after the vehicle had been dropped off. Feeny is approved as a Good Hands Dealership for Allstate but there appears to be little benefit to using the dealership to simplify the repair process. In that 2 week time period, the worker at Feeny communicated to me that the inspection had been completed but they were waiting on allstate. At the 2 week point of the vehicle sitting without an inspection, my insurance company informed me that the inspection had not been performed but would be by day end. Additionally at the end of the repair process I was informed on 2 seperate occasions that the van repairs were completed but upon arrival there were still repairs incomplete and the vehicle had not been properly cleaned. I was also informed that a turn signal light bulb was burned out and since it didn't have anything to do with the repairs it wasn't covered and would take additional time to complete the repair. When I addressed the turn signal on my own I found that the wiring harness had been disconnected during the body work process to repair the front bumper and had not been plugged back in.

Likely to Recommend - 3.5/5.0

Repair Quality - 3.5/5.0 -

Communication of status was good. Coordination of work (body and mechanical) was not well done. I.e. the issue with the broken manifold bolts was known when vehicle was dropped off. But the vehicle didn't go to service to be looked at until after all the body work was done at which point they confirmed the manifold bolts were broken and new ones needed to be ordered. Seems like getting long lead time items on order should have occurred sooner. Also, upon receipt of the vehicle, I found the ABS sensor wiring to not be clipped into the inner fender, there is a rattle when driving, and the plastic trim piece on lower portion of fender was not reinstalled. Will have to return to body shop for these items.

Customer Service - 3.5/5.0 -

Good communication. Loaner vehicle was why I brought the vehicle to Feeny versus somewhere else.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Excellent customer service and repair work

Customer Service - 5.0/5.0 -

Excellent

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Totally satisfied everyone in the department is more than happy and helpful making my experience much better as far as the rest of your operation your service center I was there a few years ago and they were totally awesome. I totally expect to buy another vehicle from you and I appreciate everything you’ve done to help me in my situations with my past vehicles.

Customer Service - 5.0/5.0 -

Like I said, your service center is awesome. I wish I had the opportunity to buy the vehicle from you situation. I broke down out of town. I had no way to get I had to buy a vehicle and Cadillac from McDonald’s Cadillac. I would never never ever come go back to them or refer them to anybody I know totally unsatisfied with McDonald’s.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Was superb service. Got in sooner than expected and finished the same day.

Customer Service - 5.0/5.0