Solesbee Auto Crafts Inc.
In operation 54 years.
Family owned and operated for over 49 years. Collision repair, all makes and models. Frame/Unibody repair, on site wheel alignment, works well with insurance companies. Free shuttle service within 5 miles. Rental car company 100 yards away.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0 -
The reason I would recommend them is because the customer service upfront was astounding! And my car looked fabulous when I picked it up!
Repair Quality - 4.5/5.0 -
The only reason I’m dropping it to a nine from a 10, is because I was told my car would be ready on Thursday. So on Thursday around noon, when I hadn’t heard from anybody, I called to see at what time my car would be ready and I was told that the guy that I was working with wasn’t working that day so they had to figure out when my car would be ready and now it won’t be ready until the Monday after Thursday. If I wouldn’t have called, would anyone have called me?
Customer Service - 3.5/5.0 -
This is where I take points off because like I said, in my first comment, I was told my car would be ready on a Thursday, so on Thursday around noon I called to see at what time my car would be ready. I was told the guy I was working with wasn’t there that day and they weren’t sure so they had to call me back and when they did, they told me my car wouldn’t be ready till the following Monday. I’m wondering, if I hadn’t called, would anyone have called me? That annoyed me.
My Experience - 5.0/5.0 -
I found the solsbee office staff as well as auto technicians all friendly and courteous; although it seemed to me that it took an inordinate amount of time(12 days)to repair the collision damage to my left front fender. In addition I was pleased that Solsbees took responsibility for the missing ‘Kia’ name plate on my hood and promptly ordered and replaced it.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
I have responded to this request at least once, maybe twice. Please no more.
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The quality of the repairs I’m pleased with. As you are likely aware, I was not pleased with the delays (5 weeks compared to 2 weeks as originally estimated) and poor communication by Cory. To have an advisor who would promise calls to then not make them because as he stated “I didn’t know how to tell you the bad news” is not a good practice. Clients would much rather hear bad news so they can prepare rather than not hear anything for extended periods of time and not having calls returned.
My Experience - 5.0/5.0 -
Nobody likes to have to deal with damage to their vehicle due to a collision. That said, Solesbee makes the process of repair painless. Solesbee are true craftsman and professionals. Starting with the office staff to the technicians, they were all outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I’m sure the body work is first rate.
Repair Quality - 4.5/5.0 -
I’m appalled at the cost. And the month it took to repair what looked like a paint job. However I don’t claim to know what things cost these days. I also wonder if my battery was allowed to run down. Two days after picking it up, the car stalled out, the battery had to be replaced and my Lexus hybrid had to be recalibrated.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Work is still incomplete . So we are having to bring the car back to your facility
Likely to Recommend - 5.0/5.0 -
We have used Solesbee a lot and they always do a great job to make sure you are happy with the work
Repair Quality - 5.0/5.0 -
Cody was great and got me what I wanted with the insurance company. He also was in constant communication with me and went above and beyond when we had a hiccup.
Customer Service - 5.0/5.0 -
The receptionist was so friendly and on top of things.
My Experience - 5.0/5.0 -
Cory Cargill was great to work with. Polite, answered my questions and took the time to assure me my car would be taken care of in a timely manner
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Cory kept me updated on the repair. He was very helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
There was a small noticeable dent in the rear passenger panel. The person at Solesbee noticed it too and said I can leave the vehicle with them and they'll fix it. I was going to sell the truck in a couple days anyways after getting it back, so decided to just keep it the way it was. There wasn't a problem in selling it. Solesbee does great work the three times I've use them. This was the first time there was a problem, but they said they'd make it right.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service excellent as usual (not that I am a frequent flyer)
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Had my Subaru Outback repaired over the winter break. They were very communicative and transparent about when the repair would be done. Overall, very friendly, and job well done!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication and service. I appreciate Cory and his team. Thank you very much.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great experience from start to finish. Hope to never have to need you again, but if we need body work again, you are at the top of the list. Thank you.