Solesbee Auto Crafts Inc.
In operation 54 years.
Family owned and operated for over 49 years. Collision repair, all makes and models. Frame/Unibody repair, on site wheel alignment, works well with insurance companies. Free shuttle service within 5 miles. Rental car company 100 yards away.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Good detail job. Returning customer
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cory was super helpful and keep me informed during the complete repair
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
your craftsmanship is second to none but customer service was the reason for not being a 10. my tesla required two repairs, the bumper and the door. for the door repair my deductible was $1000 and when i spoke with cory he told me that if we bypassed tesla insurance he could have the repairs done for less than my deductible. after i brought in the vehicle he told me the door was roughly $1200 out of pocket which was not what we agreed to so we settled on $1000 which was what my deductible was in the first place. my grip is when i decline to use my insurance it should be so that both parties benefit. i know that your company gains to profit more on labor costs but there was no benefit on my end. also during my drop off and pickup cory was late to the office which was not professional being that i had to be at work at a certain time. but overall i love the work on my car. thank you
Customer Service - 2.5/5.0 -
see previous comment
My Experience - 5.0/5.0 -
Very helpful. Information was given promptly. Helpful and cheerful office.
My Experience - 5.0/5.0 -
I appreciated the way you stayed in touch and kept to the time you promised. Cory was very helpful!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I brought my car into your AAA approved repair shop after having my car rear ended. Your shop was not able to identify what was causing the hatch on the car to not open electronically and my car was taken to an Infiniti dealer that you deal with. The Infiniti dealer of Tustin misdiagnosed the car. And the dealer claimed that the item that needed to be repaired was not a result of the car accident. After going back-and-forth between your shop, the dealer and the insurance company. It was finally came to light that the dealer apparently misdiagnosed what was wrong with my car and the updated diagnosis reported that the part needing repair was damaged during the accident. If I had not pressed and pressed and made an issue out of this, I would have spent $1200 to fix my car for a repair that was not actually what the actual problem. I couldn't believe that the company did not know how to diagnose my car and then send it out to a dealer who then proceeded to miss diagnose the problem then no there's nothing they can do. It's not caused by the accident. It comes out of your pocket. . All the while it was the wrong diagnosis I was very unhappy with this whole experience with your shop. There are other parties involved, but I don't think you guys are the experts that you make yourself out to be..
Likely to Recommend - 5.0/5.0 -
I would 100% refer any one I work with or come in contact in the future to this body shop.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The best of the best when it comes to customer service genuinely friendly, compassionate, and understanding of everyone’s situation. They were always there to help and guide me through every step of the process. Instead of feeling like I was going to a body shop, it truly felt like I was visiting a family’s home, where I was welcomed and cared for.
Returned Clean
My Experience - 5.0/5.0 -
When the lift gate was inspected after it was painted, they weren’t completely satisfied and resprayed the lift gate. The lift gate looks like no damage was ever there!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car looks good as new. Service and communication was prompt and efficient. Very professional and efficient operation at Solesbee.
Customer Service - 5.0/5.0 -
Very personable and helpful team of professionals.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Solesbee was excellent. They communicated throughout the whole process and completed the repairs ina timely way
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything was great!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great service overall!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
When the car was almost done, Cory inspected it and did not like how one part of the car was coming together. There was a gap and he sent us a photo and explained that he wanted to replace a bracket to improve the fitment. We appreciated that quality inspection and making sure everything was perfect.
Customer Service - 4.5/5.0 -
Everyone is very helpful and positive. The only disappointment was that we did not get a status update when there was a delay. We called on the day we expected to pick it up, and it was not ready. However, Cory did apologize and got us a rental car for the remainder of the time that the car was at Solesbee, which we really appreciated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I recommend Solesbee Auto Crafts 100%.They took care of me and were amazing at keeping me updated throughout the process and they did a super job fixing the damage to my Tesla. Looked as good as new.l am so very happy with their service.Thank you keep up the great work!