Solesbee Collision

My Experience - 5.0/5.0 -

Here’s a witty and humorous review you can use or tweak to your liking: --- 5 Stars Isn’t Enough – I’d Give Them a Trophy if I Could I brought my truck to Solesbee Collision expecting them to fix the bed. What I wasn’t expecting was to be treated like royalty while my truck basically got a spa day (well… spa week) that ended in a total glow-up. Even with me pulling a classic "delivery fail" on the drop-off (don’t ask), they rolled with it like pros. I was out of town during the repair, and they still got my truck into the shop, made real progress, and kept me in the loop the entire time. It felt like they were more committed to my truck’s recovery than I am to my gym membership. And can we talk about their tracking system? It’s like the Domino’s Pizza Tracker—but instead of watching pepperoni get loaded on dough, I got to see my truck move through stages of repair like a majestic phoenix rising from the ashes. Every update included my contact at Solesbee—Johnny—who, by the way, deserves his own action figure: “Collision Coordinator Johnny™ – Master of Metal and Miracles.” They worked fast. The repair looks amazing. And most importantly, they made the process stress-free—which is a miracle considering how attached I am to this truck. Bottom line: If your vehicle needs a comeback story, Solesbee Collision is where it happens.

Likely to Recommend - 5.0/5.0 -

Absolutely Recommend Without Hesitation After experiencing the level of service, craftsmanship, communication, and care that Solesbee Collision delivered, I wouldn’t hesitate for a second to recommend them to anyone. Whether it’s a fender bender or a full-blown collision, these are the people you want in your corner. They turned what could’ve been a stressful situation into a smooth, even enjoyable experience. I’ll definitely be sending friends and family their way.

Repair Quality - 5.0/5.0 -

5 Stars Isn’t Enough – I’d Give Them a Trophy if I Could I brought my truck to Solesbee Collision expecting them to fix the bed. What I wasn’t expecting was to be treated like royalty while my truck basically got a spa day (well… spa week) that ended in a total glow-up. Even with me pulling a classic "delivery fail" on the drop-off (don’t ask), they rolled with it like pros. I was out of town during the repair, and they still got my truck into the shop, made real progress, and kept me in the loop the entire time. It felt like they were more committed to my truck’s recovery than I am to my gym membership. And can we talk about their tracking system? It’s like the Domino’s Pizza Tracker—but instead of watching pepperoni get loaded on dough, I got to see my truck move through stages of repair like a majestic phoenix rising from the ashes. Every update included my contact at Solesbee—Johnny—who, by the way, deserves his own action figure: “Collision Coordinator Johnny™ – Master of Metal and Miracles.” They worked fast. The repair looks amazing. And most importantly, they made the process stress-free—which is a miracle considering how attached I am to this truck. Bottom line: If your vehicle needs a comeback story, Solesbee Collision is where it happens.

Customer Service - 5.0/5.0 -

Customer Service That Deserves a Standing Ovation From the moment I first contacted Solesbee Collision, I knew I was in good hands—but their customer service didn’t just meet expectations, it redefined them. Every interaction I had with the team was professional, kind, and incredibly responsive. They made the entire repair process seamless, even when I ran into a hiccup with my truck’s delivery. Most places would’ve pushed back. Not Solesbee. They proactively got my vehicle into the shop and started repairs—without skipping a beat—even while I was out of town. What really stood out was their communication. I received timely updates at every stage, complete with progress reports and my personal contact’s info (shoutout to Johnny!) so I always knew exactly what was happening. It felt less like I was dealing with a body shop and more like I had a personal concierge for my truck. Their mix of top-tier professionalism and down-to-earth friendliness made me feel respected, understood, and genuinely valued as a customer. If you’re looking for a team that treats your vehicle like it’s their own—and treats you like family—Solesbee Collision is it. I won’t go anywhere else.

Returned Clean

My Experience - 5.0/5.0 -

Absolutely better than well done. Outstanding. Johnny was the best in this type of situation I have ever dealt with. Did exactly what he said and kept me informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Yes I would recommend your business to another client if the opportunity presents itself.

Repair Quality - 5.0/5.0 -

Very professional service provided

Customer Service - 5.0/5.0 -

Customer service was very well performed

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very professionally run operation. Good communication and excellent workmanship.

Customer Service - 5.0/5.0 -

Excellent!

Returned Clean

My Experience - 5.0/5.0 -

Lesley who managed my repairs gave outstanding customer service. Work was completed on time and vehicle was returned freshly washed and clean.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great

Customer Service - 5.0/5.0 -

Leslie was great

Returned Clean

My Experience - 5.0/5.0 -

Please see my Google post for CarStar's industry'leading service, quality and satisfaction. Don Gonzales

Likely to Recommend - 5.0/5.0 -

Absolutely! I would recommend Car Sta Hayden to friends and/or family. I even secured a Car Star t-shirt to wear and proudly advertise in our community.

Repair Quality - 5.0/5.0 -

From start to finish, the personnel at CarStar Hayden, Idaho showed concern and compassion in dealing with me concerning the damage to our 2018 Toyota Tundra SR5. They advocated for me in getting the maximum damage repair benefit from my insurance company, State Farm Insurance. Johnny Van Horn, Lesley Meek and Zachry Solesbee were my main contact personnel. All served me very well by being friendly, patient and exacting in their various endeavors surrounding our vehicle's repair. I do not know the auto body technicians are who performed the repairs on our vehicle but I am grateful to them also for the meticulous repair work done. Our Tundra looked brand new when it was ready for pick-up at CarStar. It had been washed and detailed. Johnny personally walked out with me to our vehicle and explained and showed me the repair work. I appreciate his personal touch. All of my questions were answered clearly - I was shown the damaged tow hitch that was discovered when the damaged rear bumper was being disassembled. CarStar Hayden's thoroughness, customer advocacy, and workmanship are second to none and in my opinion, the best in our region. This has not been our first experience with CarStar Hayden and we would employ them again if the need arises. We always drive away in our repaired vehicle with great satisfaction. Thank you CarStar Hayden! Don Gonzales

Customer Service - 5.0/5.0 -

The CarStar staff is readily available to answer any questions or resolve any concerns that I have.

Returned Clean

My Experience - 5.0/5.0 -

Very responsive team. Repair was done in a timely manner. Thanks to everyone involved.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job, well done from the start. Knowledgeable and friendly staff. Repair looks great. Will recommend you to anyone

Customer Service - 5.0/5.0 -

Great job, well done from the start. Knowledgeable and friendly staff. Repair looks great. Will recommend you to anyone

Likely to Recommend - 5.0/5.0 -

Being the closest Tesla certified body shop in N Idaho. It is nice to be able to go somewhere close to home.

Repair Quality - 5.0/5.0 -

They got my repair done quickly and the car looked great when completed with factory certified parts only!

Customer Service - 5.0/5.0 -

They kept me informed on the progress and updated me when they needed to let me know if their were new findings and or any delays!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0 -

Went so smoothly, because of the service, they do great work there. I had Zachary working with me and they put in the time and effort for sure

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Johnny, Lesley, and the rest of Carstar team was very helpful and conscientious. They were able to expedite the repairs to get the car back to me almost 1 1/2 weeks ahead of their original schedule since I had issues with rental coverage. Overall it was a great experience!

Likely to Recommend - 5.0/5.0 -

Lesley, Johnny and the team were great to work with.

Repair Quality - 5.0/5.0 -

They worked hard to get the car done in the amount of time available on my rental reimburse

Customer Service - 5.0/5.0 -

They communicated almost daily

Likely to Recommend - 5.0/5.0 -

Would highly recommend

Repair Quality - 5.0/5.0 -

Looked like new! Johnny and Lesley were great to work with. Highly recommend.

Customer Service - 5.0/5.0 -

Johnny and Lesley were great to work with.

Returned Clean

My Experience - 5.0/5.0 -

Had great service for my car here! Zachry and Lesley were great with communication, super helpful, and they did a great job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Leslie and Johnny were extremely helpful!

Likely to Recommend - 5.0/5.0 -

Johnny is the man.

Repair Quality - 5.0/5.0 -

Johnny and Lesley were great. They make it easy. Johnny went the extra mile and took me home when I dropped the car off and even delivered my car back when it was finished. Top notch!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I’m so glad I picked this company to fix my vehicle! Johnny did such a great job on everything, he made sure I had a quality vehicle that looked better than new. Thank you so much! Lesley thank you too! You always stayed in full contact with me the whole time, an always worked with me and made this whole thing super painless and I just wanna say thank you so much. An to the whole team for getting my Jeep back to me so fast you guys did a great job !

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

This was a longer and tougher process than it should have been. We had a month delay in getting an estimate, struggles with communications and then the car came back with a problem it did not have when it arrived. While the work seems good, for this cost and for dealing with high end cars, the body shop lacked a level of professionalism I expected. I would not send my car back.

Likely to Recommend - 0.5/5.0 -

There is no chance i will recommend Carstar Hayden to anyone. I will be recommending to Rivian that they take the body shop off their list. There has been no apology for the delays and bad communication, no attempt to correct it and I'm out over $6000 all allocated to Carstar overestimates / charges of their time.

Repair Quality - 1.5/5.0 -

The car has repaired well. The communication, estimation process, timeliness of the repairs and overall professionalism was not up to the incredibly high cost of this repair. Zachry who led on our rivian clearly has little experience in doing these estimates and in working with the insurance companies. This caused long delays in getting our car repairs underway. I rarely received updates without calling multiple times and having to chase Zachry for updates. Frequently I found him saying things about the car and insurance process that turned out to be untrue. I would NOT recommend Carstar Hayden.

Customer Service - 0.5/5.0 -

Per previous notes, incredibly unprofessional and lacking inexperience. For how they sell themselves, this did not come close to living up. Would never send anyone there.

Returned Clean

Likely to Recommend - 1.5/5.0

Repair Quality - 2.0/5.0 -

Over priced

Customer Service - 3.0/5.0

Returned Clean