Sound Collision Centers, Inc.
In operation 58 years.
TOGETHER WE WILL STRIVE TO CREATE AN ENVIRONMENT WHERE SOUND FORD CUSTOMERS ARE VALUED AND RESPECTED. OUR MISSION IS TO PROVIDE OUR CUSTOMERS WITH A SUPERIOR REPAIR AND SERVICE EXPERIENCE BY UNDERSTANDING THEIR WANTS AND NEEDS - DEMONSTRATING WE APPRECIATE THEIR BUSINESS BY GIVING ADDED TRUST.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
The initial reception of arriving at the facility had lots of confusion of where to park because of such place being overwhelmed by other clients. That does affect the reports of scheduling and reports of status. Calling in frequently may not exactly help, and that it may have been noticed that caused some stress. However, the quality of work that had been done is great and in order with what is requested to be repaired.
Repair Quality - 4.0/5.0 -
Everything went as smoothy as possible, however, there could be better communication about the estimate with the work hours mentioned so that clients could have a better understanding of how to adjust their schedule. In this specific instance, it was expected to have a reported work finished time for travel. Second, two pillow stickers given by a niece that are missing from the driver wheel when there are assumptions about cleaning up an interior after work had been done, possibly due to dirty hands.
Customer Service - 4.0/5.0 -
Everything went as smoothy as possible, however, there could be better communication about the estimate with the work hours mentioned so that clients could have a better understanding of how to adjust their schedule. In this specific instance, it was expected to have a reported work finished time for travel. Second, two pillow stickers given by a niece that are missing from the driver wheel when there are assumptions about cleaning up an interior after work had been done, possibly due to dirty hands.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the work you did on my wife's car. This vehicle has become one of her most cherished possessions, and you not only did an incredible job on the repairs, but also completed them in record time. The communication was excellent, and your kindness was evident every time we spoke to you or stopped in the office. I hope to not need collision repair services again, but if I do, you'll be my easy first choice.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Extremely satisfied with the repair work and the determination to get my Traverse back to me! The Sound Collision team was OUTSTANDING!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Cathy and the Sound Collision team were excellent. They went way out in f their way to get my Traverse back to me asap
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Cathy & Jennica were friendly, polite and professional in dealing with my repairs. The car looks new, like I just drove it off the dealership lot. Very happy & highly recommend this repair shop.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding workmanship
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied, Cathy always kept me in the loop with the details of my car
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Quality paint repair, they really look out for their customers. I would recommend friends or family to this shop.
My Experience - 5.0/5.0 -
Staff was very friendly and polite and helpful and kept me up to date on my car
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Overall satisfaction: Very satisfied Quality of repair work: Excellent and on time Staff demeanor: Very friendly and helpful. The team handled the vehicle repair in a very professional manner. Communication was consistent, and the staff made the process smooth and stress-free.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The door is sticky, but we are hoping it loosens with use. If not, we will bring it back for a look.
Customer Service - 5.0/5.0 -
Very helpful team.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely 100% would recommend!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Even though there was a delay in getting parts, they provided updates on status of the repair and were friendly and courteous all throughout.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Wrong part ordered.