Sound Collision Centers, Inc.
In operation 58 years.
TOGETHER WE WILL STRIVE TO CREATE AN ENVIRONMENT WHERE SOUND FORD CUSTOMERS ARE VALUED AND RESPECTED. OUR MISSION IS TO PROVIDE OUR CUSTOMERS WITH A SUPERIOR REPAIR AND SERVICE EXPERIENCE BY UNDERSTANDING THEIR WANTS AND NEEDS - DEMONSTRATING WE APPRECIATE THEIR BUSINESS BY GIVING ADDED TRUST.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very efficient service
Customer Service - 5.0/5.0 -
Awesome staff
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Adrienne is fantastic!
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0 -
Customer service is difficult! but the work was find.
Customer Service - 0.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service! Going out of their ways to help you out!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Yes I have
Repair Quality - 5.0/5.0 -
We have been taking our cars here for years because of the great workmanship akk the enokoyees are well informed helpful very professional and go the extra Nile Adriabb is the nicest lady n so knowledgeable thanks everyone
Customer Service - 5.0/5.0 -
I think I covered this we are so pleased with the service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
THANKS!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall great job with repairs , service and condition of car upon return
Repair Quality - 5.0/5.0 -
We were not told about damages til the end of repairs as this was a comprehensive ins claim so Im sure Allstate was made aware but service rep did assure us they would call if challenges or concerns. Within afew short days the car was ready for pickup. It had been washed and vacuumed lightly. All employees were friendly and quick to answer concerns.
Customer Service - 5.0/5.0 -
Friendly service; answered questions as needed.
My Experience - 5.0/5.0 -
My car looks new
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Repairs look great! Mike did a wonderful job keeping me informed as to what was occurring. All seemed to go smoothly with my insurance. The process was easy after a challenging experience that landed me there. Thank you to Mike and the team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality is like new
Customer Service - 5.0/5.0 -
Very good
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
2nd time I've used them, truck looks good
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 2.5/5.0 -
It was more about service than the actual work. 1. No one answered the phone at 4 pm for 45 mins and the mailbox was full. I had a ride to pick up my car and I needed to make sure it was ready 2. I asked the gal at the front desk I wanted a scratch loved at at another place on the car to see if it could be fixed not under insurance but my own monies. It was not. No communication. 3. When I picked up my car, the guy at the front desk was hard to communicate with. 4. I was made to pay the insurance part of the bill plus my deductible, which I have done before 5. The car looks great what was fixed, the service has a lot of room for improvement
Customer Service - 1.0/5.0 -
See comments on question 1
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0 -
I’ve had repairs done a couple of other times in the past here and never had any issues. This time I worked with Jorge who I believe is a new employee and had a poor experience. I feel Jorge doesn’t communicate well and lacks integrity. Although the manager there agreed not to charge me more than 10% over my original quote which is the norm with quotes. At least others there have good work ethics.
Repair Quality - 4.0/5.0
Customer Service - 0.5/5.0 -
Jorge communicated poorly and tried to overcharge me. He claimed they needed to do some paint work but there was never any paint work needed.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They always do a good job on my vehicle
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
To be fair, I was told they couldn't wash the van due to window sealant needing to cure, so not really holding this against SC. I'd refer them to a friend to get a quote, if it came to that.
Repair Quality - 4.0/5.0 -
In general, all went well. Only complaint is I'll have to do some work to clean some stray smears of mastic used to glue in windshield and roof glass.
Customer Service - 4.5/5.0 -
Just a couple issues occurred on the initial quote, but in general 10's should be harder than heck to get. :-)