Southgate Lincoln
In operation 25 years.
Southgate Lincoln has been at this location since the mid-sixties, The Collision repair areas have been expanded to offer 20 bays of available space which includes (2) state of the art Uni-body repair machines. We currently employ (3) body technicians and (2) Painters, as well as other support staff. We are direct repair with multiple insurance companies and will work with ALL other insurance companies. The manager is new to this dealership, but has been in the business 34 years and has worked in all aspects of the auto body repair process, he has a impeccable record of high customer satisfaction ratings.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
The repair team front office was amazing and made my uncomfortable situation totally comfortable! Thank you!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
The repair was great. The attitude and service of John Baker was rude and promised me the car in 3 days. It took 6 days. He didn’t start the repair until he had the parts. It took me 45 minutes to pay my bill when I came to pick up the finished repairer. In stead of the cashier waiting on myself and another customer , she was ordering parts for the lady who works for Mr Baker. Your regular Service manager for normal service, like our salesman is terrific. Mr Baker should take some lessons from them if how to treat a customer. Overall...very frustrating!
My Experience - 0.0/5.0 -
Too much to type ... please give me a call
My Experience - 5.0/5.0 -
Southgate Lincoln did such a Fantastic job on repairing my truck! I am very happy with the resultss! Thank you John & Laurie and the body men! John Cieluch
My Experience - 5.0/5.0 -
They did a great job. But they didn't inform me why it was taking so long. I would have been ok if I knew what was going on. I love Southgate Lincoln service . they always treat me with respect. But I was a little disappointed with body shop.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The prompt and courteous service made the whole experience of having an accident easier to deal with. I will always be grateful for Sothgate Lincoln's comitment to customer support.
Likely to Recommend - 0.5/5.0 -
Repairs were not done correctly. First time I went to pick up the vehicle the repairs were not completed. When I went to pickup my vehicle the second time the repairs were still not completed correctly and the bumper/ wheel well retainer clips were either missing completely or the wrong size. I was told that all of these issues were fixed. Upon getting the vehicle home and getting to take a better look at it I have found that the bottom skid plate/ dust cover on the vehicle is missing 2 bolts and found a 3rd one that was 3/4's of the way hanging out. I also found that the wheel well/ bumper retainer clips were not replaced with the correct size so my number is now loose and moves where it connects to the fender. Every time I look at the vehicle I find more issues. I am very unsatisfied with the quality of service and final inspection.
Repair Quality - 0.5/5.0 -
Repairs were not done correctly. First time I went to pick up the vehicle the repairs were not completed. When I went to pickup my vehicle the second time the repairs were still not completed correctly and the bumper/ wheel well retainer clips were either missing completely or the wrong size. I was told that all of these issues were fixed. Upon getting the vehicle home and getting to take a better look at it I have found that the bottom skid plate/ dust cover on the vehicle is missing 2 bolts and found a 3rd one that was 3/4's of the way hanging out. I also found that the wheel well/ bumper retainer clips were not replaced with the correct size so my number is now loose and moves where it connects to the fender. Every time I look at the vehicle I find more issues. I am very unsatisfied with the quality of service and final inspection.
Customer Service - 0.5/5.0 -
Repairs were not done correctly. First time I went to pick up the vehicle the repairs were not completed. When I went to pickup my vehicle the second time the repairs were still not completed correctly and the bumper/ wheel well retainer clips were either missing completely or the wrong size. I was told that all of these issues were fixed. Upon getting the vehicle home and getting to take a better look at it I have found that the bottom skid plate/ dust cover on the vehicle is missing 2 bolts and found a 3rd one that was 3/4's of the way hanging out. I also found that the wheel well/ bumper retainer clips were not replaced with the correct size so my number is now loose and moves where it connects to the fender. Every time I look at the vehicle I find more issues. I am very unsatisfied with the quality of service and final inspection.
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
Manager originally stated both windshield wipers would be replaced and only one was replaced. The new replacement wiper is to big and goes off the glass when extended. Also I was told the ordered part would be in 1-2 days and after 4 days I had to Call multiple times before finally speaking to the manager.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was very pleased with the quality of the work that was done on my 2013 Fusion. The body work people and painters really showed there craftsmanship and attention to detail. They did a great job blending the new pearl white paint with the older, original pearl white paint. My insurance company, State Farm, recommended Southgate Lincoln Dealer for this work. Now I can see why! I will spread the word out to family and friends how happy I was with the work Southgate Lincoln body shop did on our car. Bonus, the staff that waited on me were very polite and friendly. Thank you Southgate Lincoln dealership.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service