Southlake Collision Center

5.0 (818reviews)
97%
4191 East Lincoln Highway,  Merrillville,  IN  46410

In operation 35 years.

FULL SERVICE REPAIR FACILITY WITH A LIFETIME WARRANTY!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Chrysler
Dodge
Fiat
Hyundai
I-Car
Jeep
Kia
Nissan
Ram

Reviews (818)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional repairs, and outstanding communication. Many highlight that vehicles were returned looking brand new, with repairs completed ahead of schedule. Customers appreciate being kept informed throughout the repair process via calls and text updates. The welcoming and courteous staff are frequently commended for going above and beyond to ease the stress of vehicle repairs. A few customers noted minor concerns, such as vehicle cleanliness and post-repair mechanical issues, as areas for improvement based on their direct experiences.
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"Everything looked back to factory. Repair looked wonderful!"
"Would give a 20 if possible. These guys really go out of their way. The do impeccable work."
"... it took to repair the damaged parts on my vehicle. The workers did a great job and if I have any future problems with my vehicle as far as repairs, I would continue ..." Read more
"Extremely friendly and helpful! Professional and quality work! Would definitely recommend!"
"Probably from start to finish the best company Ive worked with in 20 years"
"My vehicle was finished a day early, which was a very pleasant surprise."
"... time, contingent upon necessary parts availability. It was completed in 2 weeks! Thank you!" Read more
"They got the service done earlier than what I had expected!"
"Great service. Up front and honest with time frame on my repair. Exceeded my expectation. Hopefully I will not need ..." Read more
"I received text messages and calls informing me of the progress as it happened. Everything was beyond satisfactory."
"... vehicle off for repairs and had it back 3 days later. Communication and customer service are a 1010." Read more
"... being more to repair than we originally thought. I especially love the communication and updates I received. Very satisfied, I would definitely use Southlake ..." Read more
"... knowledgeable, friendly, and followed through on their word. If they said they would call you, they did. I cannot recommend this shop enough!!" Read more
"Extremely communicative. I called twice and each time I did I got every question I asked answered. Yall have ..." Read more

Likely to Recommend

Yes I would recommend the shop to everyone.

Repair Quality

The customer service was very professional and welcoming. The work was done very good.Dave and his co workers was very polite and helpful with everything.

Customer Service

Dave and his colleague was very welcoming and professional. Explained everything in detail when asked. Was helpful with getting everything completed with the insurance company. Thank you for great customer service.

Returned Clean

My Experience

Team was very helpful even with scheduling. They did an amazing job at the car and were very communicative with us from start to finish.

My Experience

Didn't find out the problem

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

It looks perfect again. Beautiful work!

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great job

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Wished they would of washed my car 🚗 spending that much money

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

The staff was exceptional

Returned Clean

My Experience

My Experience

They are amazing and did a great job!

Likely to Recommend

Positively would recommend Southlake Collision to family and friends, including any strangers who would ask me.

Repair Quality

I’ve only had my car back from Southlake Collision for a few days now but feel confident about the quality of repairs that were done. Maybe it’s just me but the vehicle seems ‘better than new’! The body repairs are outstanding, all the internal repair/replace electronic components including all recalibrations were executed correctly and per manufacturer specifications. I appreciate the help in arranging for a rental vehicle pickup and return for me, the quick turnaround time, the detailed work order/invoice and taking the time to answer all of my questions. The vehicle was delivered to me immaculately clean inside and out! I will highly recommend Southlake Collision to everyone.

Customer Service

The staff was very helpful, friendly and courteous.

Returned Clean

My Experience

They do great work and treated our vechicle as it was there own . Excellent work. Would definitely recommend them to family and friends

Likely to Recommend

Did an excellent job

Repair Quality

Did an excellent job

Customer Service

Treated us like family

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Dave was very polite and welcoming. He was very helpful and explained the process of the job that was being done. Dave thank you for great customer service. LuTisha Johnson

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

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Repair Quality

Dave was extremely professional, fair and made sure my customer experience was as painless as he could make it

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean