Sport Durst Collision

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My repairs were performed in a timely manner, all to my satisfaction.

Customer Service - 5.0/5.0 -

I absolutely loved the staff. They were all so wonderful, kind and considerate.

My Experience - 5.0/5.0 -

I recently had my vehicle repaired at Sports Durst, and while the process took a little time, it was absolutely worth it. You can’t rush quality work, and the end result showed the level of care and attention they put into it. They even detailed her! What really stood out to me was how stress-free they made the entire experience. Their team had great communication throughout, which gave me peace of mind, especially while dealing with the added stressors of the insurance company. Sports Durst handled things smoothly and professionally, and I truly appreciate the relief they provided during the process. Highly recommend them for anyone looking for quality repairs and excellent customer service! Thanks Christina and team. 🩵

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

The staff was super friendly, knowledgeable and very communicative throughout the process. They even showed me the actual damage points in the garage when I had questions. I'm very happy with the repairs and very happy with the customer service- I felt they treated me like a person, not just another customer. I would not hesitate to use this business again.

Likely to Recommend - 5.0/5.0 -

I'm super pleased with the work they did on my car.

Repair Quality - 5.0/5.0 -

They forgot to install part of the trim and called me back in. I asked about why my headlight on the side where I struck the racoon had condensation. They took the bumper panel off, showed me everything they replaced, showed me the headlight, and really took the time to explain personally what they did and why they did it. I really liked that level of customer service. My car was clean when it was returned.

Customer Service - 5.0/5.0 -

Customer service was stellar. All of the staff members I interacted with were friendly and personable. As I mentioned, when I brought the car back to have the piece of trim installed, they brought me into the garage to show me exactly what they did and why. The rep also answered some car questions. I honestly didn't mind returning for the piece of trim they forgot to install (it arrived later) and appreciated that they really took the time with me to explain things.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The service was exemplary. My car was completely repaired and looks like new. Everyone at Sport Durst Collision Center was friendly and helpful. I would definitely recommend it.

Customer Service - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

The work is done pooly After replacement, the liftgate must be slammed to shut, and the rear washer fluid was not connected (which forced me to go a second time). Multiple items were stolen during the repair Including: The front dashcam A 2TB memory card A North Face Coat A souvenir umbrella from MOMA A jump starter A multimeter Two car chargers and USB cables A pair of sunglasses When I picked my vehicle on July 11 2025, the shop owner was trying to persuade me that these items were not stolen by their staff, but there was no sign of any break in at all. In fact, my dashcam is connected to 4G network and sent footages to cloud storage showing that it was installed on another vehicle. I don’t know to whom that vehicle belongs but it wouldn’t be difficult for the police to investigate. On the same day, the shop owner told me that they can compensate for some of these losses (namely the dashcam and the memory card which costed me $358.01) by sending me a check, which they never did. I asked them again when I went back there to ask about the rear washer fluid problem on July 23, and they told me that they “just sent it out”. However, that was a lie too! After another two weeks, I called again on August 5 13:38 explicitly telling them that I was really frustrated. Only then the check was mailed out (the postal stamp on the mail envelope was on Aug 5th PM), and I received and attempted to cash it on Aug 6! Amusingly, the following day, the shop owner told me that they are not going to pay the check and asked me to go to their store to collect another one. You know what, as I told them, I’m not going to play with them any longer. They overcharge The estimation by insurance company (Geico) was $1908.19 but eventually they spent $5585.00 (without doing a great job either!). Luckily they are charging the insurance company, but I wouldn’t go to their store if I’m paying for the repair.

Repair Quality - 0.5/5.0 -

The work is done pooly After replacement, the liftgate must be slammed to shut, and the rear washer fluid was not connected (which forced me to go a second time). Multiple items were stolen during the repair Including: The front dashcam A 2TB memory card A North Face Coat A souvenir umbrella from MOMA A jump starter A multimeter Two car chargers and USB cables A pair of sunglasses When I picked my vehicle on July 11 2025, the shop owner was trying to persuade me that these items were not stolen by their staff, but there was no sign of any break in at all. In fact, my dashcam is connected to 4G network and sent footages to cloud storage showing that it was installed on another vehicle. I don’t know to whom that vehicle belongs but it wouldn’t be difficult for the police to investigate. On the same day, the shop owner told me that they can compensate for some of these losses (namely the dashcam and the memory card which costed me $358.01) by sending me a check, which they never did. I asked them again when I went back there to ask about the rear washer fluid problem on July 23, and they told me that they “just sent it out”. However, that was a lie too! After another two weeks, I called again on August 5 13:38 explicitly telling them that I was really frustrated. Only then the check was mailed out (the postal stamp on the mail envelope was on Aug 5th PM), and I received and attempted to cash it on Aug 6! Amusingly, the following day, the shop owner told me that they are not going to pay the check and asked me to go to their store to collect another one. You know what, as I told them, I’m not going to play with them any longer. They overcharge The estimation by insurance company (Geico) was $1908.19 but eventually they spent $5585.00 (without doing a great job either!). Luckily they are charging the insurance company, but I wouldn’t go to their store if I’m paying for the repair.

Customer Service - 1.0/5.0 -

Christy is probably trying to help, but the management of the shop is probably too bad so it didn't work. If not for Christy, I would give 1.

My Experience - 5.0/5.0 -

Excellent service and communication

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Christin Powers was who I dealt with and she was absolutely amazing my insurance company Geico was making the experience bad and Christin was on top of it and turned it into a absolutely positive experience with her knowledge and kindness. Not to be extreme but she definitely deserve a raise or a phone call to be told how valuable she is to you all team because she made the experience great and I cant say that enough my insurance company suck but Sports Dirst is amazing!!!! Thank You

Likely to Recommend - 5.0/5.0 -

You all was very informative and communicated very well

Repair Quality - 5.0/5.0 -

Christin was absolutely amazing with her customer service from the beginning that made the difference! Geico was the proble.

Customer Service - 5.0/5.0 -

Christin was amazing! Above and beyond and explained everything step stayed in contact with me and fought for me against me cheap insurance company

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Natalie and they guy at the front, I wish I had got his name were so awesome, I can't rave enough about those 2. Their communication and explaining a process I knew nothing about, man they made it simple and with absolutely zero stress! Highly Highly recommend them!!!!!! Amazing people!!!!

My Experience - 5.0/5.0 -

I was kept regularly apprised of progress on my car, and the whole process was as painless as possible, with Enterprise being so close and available with a rental for the entire time my Rogue was in your careful hands. The repairs to the right side doors and panel are immaculate! I had also agreed to a full detailing and the car looks better than the day I bought it. Thank you so much for taking care of my Rogue for me!

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

My only complaint is about the detailing that was done after the repairs, which are BRILLIANT. The car looks brand new on the outside, even unto the headlight covers being completely restored! The doors and panel that I had damaged look as though nothing ever happened. Thank you! About the detailing, though: I kind of expected that the dashboard and windows on the inside would be as pristine as the rest of the car. The dashboard was left dusty, and there are several smears of something greasy on the driver's side of the inside windshield. I have a bottle of Windex so can take care of that myself, but the outside windshield has tree juice or some other sticky substance all over. For sixty bucks, I'd expect better. All told, though, I am very happy with the repair work, and if (God forbid) I should ever again need bodywork on my car, I will happily bring her back to Sport Durst!

Customer Service - 5.0/5.0 -

Everyone made every part of this project very easy, and everyone was extremely pleasant and kind.

My Experience - 5.0/5.0 -

Experienced professional service, thank you!

My Experience - 5.0/5.0 -

The representative who took my car in was extremely professional and very kind.

My Experience - 5.0/5.0 -

Natalie is the boss! She is always helpful and truthful. Spirt Durst has done me well over these many years.

My Experience - 5.0/5.0 -

Cameron was very good at responding fast and made the process so easy! I was very impressed with the work they did and my car looks brand new again! Thank you sport Durst collision!

My Experience - 5.0/5.0 -

I’m thankful for the communication I received regarding my repair and the support from the staff.

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Perfect service, my car wasn’t even in the shop for a month, Sport Durst Collision Center got it done fast and had my car looking brand new off the lot and even gave me a complimentary detail inside and out my car is still shining Thank you Sport Durst Collision Center If I could give 10 stars I would

Customer Service - 5.0/5.0