Sport Durst Collision

My Experience - 5.0/5.0 -

I am beyond impressed with my experience at the Sport Durst Collision Center. Insurance was complicated the repair of my car but the whole staff and team here went above and beyond to make every step easier and more comfortable for me. Big shoutout to Yashone, I am so appreciative you are awesome!

My Experience - 5.0/5.0 -

Y'all did a gud job

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

My new car (2025 Hyundai Tucson Hybrid purchased on October 2, 2024) was lightlly rear-ended on Thanksgiving day. Overall, it was a huge challenge to effect this $2200 repair . We initially had very poor communication. That improved somewhat, but it took almost five months to get the parts. Then, once we took the car in, on April 21, 2025, we were told there were additional parts to wait for. Our May 1 estimated completion date was moved to May 5. We were not allowed to pick up the car until May 29. Once the repairs were complete, I was informed that I could not pick up my car because the insurance company that was paying for the repairs was not agreeing to pay the supplemental costs. Each delay had me on the phone and texting repeatedly with Sport Durst. I repeatedly left voicemail messages at the number listed on the website for Sport Durst that were “never received.” I feel they could have been more prompt in responding to my texts and voicemails, more communicative about parts acquisition delays, and proactive in pursuing payment—it turned out my claim had been lost by the insurance company in the shuffle somehow. I also feel this could have been resolved before I brought my car in. Text messages from Sport Durst assured me that my car would be ready for pick up until the day before I was due to pick it up. I did not learn that they were still owed almost $1000 until I called to arrange to pick up my car on the day it was ready. As a result of this, I ended up having to forfeit $2000 I had prepaid for a family vacation the following week. I will NEVER patronize Sport Durst again, nor will I ever recommend them to anyone. Given my past history having purchased two vehicles from Sport Durst, I am extremely disappointed that the collision department came with such a miserable customer service experience.

My Experience - 5.0/5.0 -

The paint and body shop, did an awesome job on my Ram truck, like it never had a dent in the driver's side door, and the paint job is just as it came from the factory... Love the job they did Arnold Johnson

Likely to Recommend - 5.0/5.0 -

Without a doubt, I would recommend my friends and family because of my good service.

Repair Quality - 5.0/5.0 -

Thank you, fir your outstanding service and support keeping me up-to-date in every step from the beginning throughout the end fixing 2019 GMC Acadia Denali. What an excellent job that look fantastic too. I been sharing the good news to my family and friends if ever the need a place to go for help with their vehicle damages to contact your business. Take Care & thanks again. Cindy

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

The communication via text with updates was very helpful. Great job with the repair!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and text updates.

Customer Service - 5.0/5.0 -

Friendly and caring representatives.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 3.5/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

The head collision man Cameron and Francis treated us so kindly. They communicated clearly, listened well, and are very professional. Amazing that you made our Jeep more beautiful than before our accident. You have a great crew. Cameron and Francis, you are trustworthy and you do quality work. We really appreciate being treated so well. We will highly recommend your services. Thank you for everything. Even getting it done in a timely manner. Best Regards Always, John/Michelle .

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

I appreciated the smooth drop off and pick up and the fact I could get my rental basically right there. The team was very nice!

My Experience - 5.0/5.0 -

Really appreciated all imperfections that were taken care of that weren’t part of the damages as well as appreciated how clean car was when I picked it up

Likely to Recommend - 5.0/5.0 -

Was completely satisfied with service

Repair Quality - 5.0/5.0 -

Very pleased with the results. Got the car back like brand new and the interior was clean as well. Thank you for your good care to my auto.

Customer Service - 5.0/5.0 -

Very pleased with the results. Got the car back like brand new and the interior was clean as well. Thank you for your good care to my auto.

My Experience - 5.0/5.0 -

You all did a great job, Thank you for taking care of me l really appreciate it Demarlo Lovelady

My Experience - 5.0/5.0 -

First time having work completed by Sports Durst Collision and it was a great experience. Yoshi was very friendly and kept me updated through the entire process.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They took really good care of my car and kept me updated in a timely manner! Thank you to my adjuster and the whole sport durst collision team!

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

My car looks brand new. Customer service was excellent thank you so much!

Customer Service - 5.0/5.0