Sprague's Collision Center

4.9 (395reviews)
98%
58 Henderson St.,  New York Mills,  NY  13417
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In operation 13 years, 4 years at this location.

At Sprague's Collision Center Powered by VIVE, we provide superior service to our valued customers in the Whitestown and New Hartford area and throughout Oneida County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (395)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional and friendly staff, and outstanding repair work that frequently leaves vehicles looking brand new. Many highlight the thorough interior and exterior detailing as a delightful, unexpected bonus. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is also widely commended, with numerous customers noting their vehicles were completed on or ahead of schedule. A few customers noted areas for improvement, including inconsistent completion date estimates, delays in being notified when parts arrived, and occasional inaccuracies in automated status updates. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... experience with Spragues Collision. From start to finish, the entire team was professional, kind, and extremely thorough. They kept me informed every step of the way, answered ..." Read more
"... personable, accommodating and knowledgeable and it shows. The completed job was top notch work. Everything was done as expected and more, and I was given updates every ..." Read more
"Everyone was so welcoming, happy to help and really seemed like they cared about what I was going through. Explained things really well so I could understand ..." Read more
"The work is exceptional and the customer service is top notch. Dropped off and repaired in a timely manner too. ..." Read more
"Because of the quality of the repair, It is not apparent that any damage had ever even occurred."
"They estimated maybe a week and had updated me it would be done Wednesday 729 and it was done Tuesday mid day! It worked out ..." Read more
"Great service, friendly staff, car delivered earlier than expected."
"... loop throughout the whole process. The job was even completed several days earlier than expected! We were very appreciative of the communication and your work ethic!" Read more
"... awesome my second not so good they seemed unorganized, they had my car a week longer than they were suppose too I waited 7 weeks to get in and they said everything was ordered ..." Read more
"They were professional and very friendly, however, it took longer than what they told me to get my truck in and wasnt finished when they said it would be. Plus after getting ..." Read more
"The way I was updated on the progress of the repair with daily texts and or phone calls was truly extraordinary in this day and age. ..." Read more
"The front-line staff is always friendly, and the customer notification system is unequaled. Sprague's treats its customers with respect. I will be back whenever ..." Read more
"... actually gotten all the parts in until I called them, they never called me to let me know I could finally book my repair appointment" Read more
"... happy its was a hole in a bumper not a major repair the only time I received an update and explanation is when I reached out" Read more
"... and concern during the repair process. I received regular updates as to the progress. I am very pleased with the work done." Read more

My Experience

My Experience

Everything was excellent. Thank you very much!!

Likely to Recommend

Repair Quality

Customer Service

They were polite but misrepresented the time it would take for repairs and I think they removed priority for my vehicle because I didn’t utilize a rental vehicle.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They are all wonderful people

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The work done looks excellent. Both Maryann and Ryan were responsive to my concerns and ride situation and made this as easy for me as possible.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the great service. I was updated every step of the way. Vehicle looks brand new. Special thanks to Ryan and Maryanne!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone I spoke to or met with was professional and pleasant. I would like to express many thanks to Lance for explaining the process that at times I didn't completely understand. He was very patient and kept me advised of the next steps. Also thank you to Maryann. I was very pleased with the repairs and how clean the car was both inside and out.

My Experience

Totally impressed with the work and with the personnel. Will highly recommend them If anyone asks. Very professional.

Likely to Recommend

Repair Quality

Customer Service

The customer service and the communication with Sprague’s is over the top.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

best all around. i wish the would repair rust spots.

Repair Quality

Wow. what a great paint job.

Customer Service

Terrific. very responsive. when i would go in, at least 2 people would say hello.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I don’t have much family in this area but many friend so I know if anything ever happens in the future, I will 100000% reach back out to get set up with Spragues. It was one of the easiest processes and very happy with the service.

Repair Quality

Quick, efficient, kept me in the loop with everything that was going on

Customer Service

Everyone was so welcoming, happy to help and really seemed like they cared about what I was going through. Explained things really well so I could understand and really made this the easiest process of my life!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent service! The staff was friendly and professional, and my car looks great after the repairs. They made the whole process easy and kept me updated. I highly recommend them!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I mean, I came back a 3rd time.

Customer Service

No issues

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did an excellent job on the repairs on our car we would definitely use them again

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