Sprague's Collision Center

4.9 (421reviews)
99%
58 Henderson St.,  New York Mills,  NY  13417
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In operation 13 years, 4 years at this location.

At Sprague's Collision Center Powered by VIVE, we provide superior service to our valued customers in the Whitestown and New Hartford area and throughout Oneida County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (421)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that repaired vehicles looked brand new, often with complimentary interior and exterior detailing as a pleasant surprise. The welcoming and professional staff were frequently highlighted for making stressful situations feel manageable and easy to navigate. Communication was a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness was also well-regarded, with numerous customers noting their vehicles were completed on or ahead of schedule. A few customers noted areas for improvement, including occasional delays beyond initial estimates, inconsistent status update frequency, and scheduling coordination challenges, though these were in the minority compared to the overwhelmingly positive responses.
AI-Generated from reviews written in the last 12 months
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"... personable, accommodating and knowledgeable and it shows. The completed job was top notch work. Everything was done as expected and more, and I was ..." Read more
"The work is exceptional and the customer service is top notch. Dropped off and repaired in a timely manner too. ..." Read more
"... it . When a friend recommended Spragues collision. They were very professional and friendly. My car looks brand new again. And they even cleaned the inside. Great job!" Read more
"They estimated maybe a week and had updated me it would be done Wednesday 729 and it was done Tuesday mid day! ..." Read more
"... us in the loop throughout the whole process. The job was even completed several days earlier than expected! We were very appreciative of the communication and ..." Read more
"Great service, friendly staff, car delivered earlier than expected."
"... awesome my second not so good they seemed unorganized, they had my car a week longer than they were suppose too I waited 7 weeks to get in and they said everything ..." Read more
"Outstanding service. They did a wonderful job and I got it back a day earlier than I was told. The whole team from start to finish is very professional ..." Read more
"... I was updated on the progress of the repair with daily texts and or phone calls was truly extraordinary in this day and age. Have only had the car back for ..." Read more
"I thought that amount of communication was exceptional as I was kept up to date with what was going on without ..." Read more
"Awesome job and great communication and followup. Very good service"
"They were polite but misrepresented the time it would take for repairs and I think they removed priority for my vehicle ..." Read more
"... actually gotten all the parts in until I called them, they never called me to let me know I could finally book my repair appointment" Read more

My Experience

I love the email updates regarding completion estimated dates and all other communications.

My Experience

I was satisfied with the results of my repair. I just didn’t like how long it took to get the repair done.

Likely to Recommend

Vey satisfied with my repair

Repair Quality

I am very satisfied with my repair work on my vehicle! Thank you

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They were amazing . Amazed on there time frame . Right on .

Likely to Recommend

Repair Quality

They were amazing . Friendly. There timing was perfect.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

An awesome job on our car. Its better than new. We enjoyed meeting all of you at Spragues. Cliff and cory.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent communication!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was pleased with the continuing updates on the progress of the vehicle work. Staff was pleasant and very helpful. I would definitely recommend this place to friends.

Likely to Recommend

Repair Quality

Customer Service

Excellent communication throughout the process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Awesome job

My Experience

The people were great to deal with and the car looked great. Thanks to everyone

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I delt with others before that be weeks behind schedule. My parents first had experience with them. They were very quick and prompt. They did great work on that truck. So after my accident I decided to give them a try. They still very reasonable and they were swamped with work. So they have a good hard working crew there.

Repair Quality

They a descent job. I see two small flaws. But I have a lot of back ground in auto industry. So I know what to look for. But overall not bad. I know they also had a hard fix on one spot.

Customer Service

They were good and tried to contact with updates. But I was honestly to busy. But appreciate the effort.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Thank you for the good work, I never had experience with a better organization for car fixing. You did everything well even washed the car. Thank you very much.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always contacted throughout the repair to give updates regarding progress made. They also handled the insurance claim, contacting them when necessary and submitted the completed claim form at completion of the repair.

My Experience

Great job , very satisfied with your service

My Experience

Very pleased. Lance Gardner was very professional

Likely to Recommend

Repair Quality

Great job on my car!

Customer Service

Awesome!

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality of workmanship was impeccable. So glad I chose Sprague Collision for this repair. Less than 2 yrs ago I also hit a deer with my previous BMW. I chose another direct repair shop and things didn’t go well to say the least. Had to return the vehicle multiple times before things were done satisfactory.

Customer Service

Communication from the shop personnel, specifically Jon was outstanding.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very, very happy with my experience with Spragues Collision center. They keep me up to date each step of the way , the work is spectacular, the vehicle looks amazing. The teamwork at Spragues is 2 nd to no one. Thank you Spragues Collision Center

Likely to Recommend

All ready have referred an individual to Spragues

Repair Quality

Great derive and excellent job well done

Customer Service

Very friendly professional service

Kept me Informed?

Yes

Ready on Time?

Yes

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