Sprague's Collision Center

4.9 (385reviews)

99%

(315) 235-3882

58 Henderson St., New York Mills, NY 13417

99%

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58 Henderson St.
New York Mills, NY 13417

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About Sprague's Collision Center

See Photos

58 Henderson St.
New York Mills, NY 13417

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

Apply for Financing

Shop Assistant

Have questions? Get instant help with repair estimates, services, repair status, and appointment booking.

In operation 13 years, 4 years at this location.

At Sprague's Collision Center Powered by VIVE, we provide superior service to our valued customers in the Whitestown and New Hartford area and throughout Oneida County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
On-Site Car Rental

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (385)

Sort By:
Newest
Rating

294 Customers Rated

5 Stars

71.2% Complete

(274)
4 Stars

2.9% Complete

(11)
3 Stars

1% Complete

(4)
2 Stars

0.3% Complete

(1)
1 Star

0% Complete

(0)
< 1 Star

1% Complete

(4)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who provide excellent communication throughout the repair process. The quality of repairs is frequently described as outstanding, with vehicles looking brand new after completion. Customers particularly appreciate the timely completion of work, often ahead of schedule, and the unexpected bonus of thorough interior and exterior cleaning. The regular updates via calls and texts keep customers well-informed, and the attention to detail in both repairs and customer service creates a stress-free experience. Many customers express high satisfaction with the seamless insurance handling and would highly recommend the shop to others.

Select to learn more

Service Quality
Timeliness
Communication

"The car looks great, just like the day I drive it off the dealer's lot."

"The completed job was top notch work. Everything was done as expected and more, and I was given updates ..." Read more

"... touch. Vehicle was repaired in the time i was told. Did a very nice job and looked like i never hit anything. would 100% come back and recommend to anyone. 10 ..." Read more

"Because of the quality of the repair, It is not apparent that any damage had ever even occurred."

"The work is exceptional and the customer service is top notch. Dropped off and repaired in a timely manner ..." Read more

"You all were excellent! I loved the updates and the car was completed way sooner than expected! Thank you so much!"

"The car was ready for me 4 days earlier than expected."

"My vehicle looks great!! Got the job done quickly. Thank you."

"Way before it was 4 days it was done"

"Quick in getting vehicle completed!!"

"I received texts and or phone calls daily updating me on the status of the repairs."

"I received multiple phone calls and texts."

"Professional, kind, easy to work with, sent me updates by text, cleaned my vehicle inside and out once repairs were complete.... Excellent experience, ..." Read more

"Great in the updates!!"

"Explained everything and kept me informed on progress of repair"

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"The car looks great, just like the day I drive it off the dealer's lot."

"The completed job was top notch work. Everything was done as expected and more, and I was given updates ..." Read more

"... touch. Vehicle was repaired in the time i was told. Did a very nice job and looked like i never hit anything. would 100% come back and recommend to anyone. 10 ..." Read more

"Because of the quality of the repair, It is not apparent that any damage had ever even occurred."

"The work is exceptional and the customer service is top notch. Dropped off and repaired in a timely manner ..." Read more

"You all were excellent! I loved the updates and the car was completed way sooner than expected! Thank you so much!"

"The car was ready for me 4 days earlier than expected."

"My vehicle looks great!! Got the job done quickly. Thank you."

"Way before it was 4 days it was done"

"Quick in getting vehicle completed!!"

"I received texts and or phone calls daily updating me on the status of the repairs."

"I received multiple phone calls and texts."

"Professional, kind, easy to work with, sent me updates by text, cleaned my vehicle inside and out once repairs were complete.... Excellent experience, ..." Read more

"Great in the updates!!"

"Explained everything and kept me informed on progress of repair"

Jeffrey (GMC owner) reviewed 7/31/26

Thank you for the great service. I was updated every step of the way. Vehicle looks brand new. Special thanks to Ryan and Maryanne!

Elaine (Toyota owner) reviewed 7/31/26

Totally impressed with the work and with the personnel. Will highly recommend them If anyone asks. Very professional.

The customer service and the communication with Sprague’s is over the top.

Gary (Ford owner) reviewed 7/30/26

best all around. i wish the would repair rust spots.

Wow. what a great paint job.

Terrific. very responsive. when i would go in, at least 2 people would say hello.

Olivia (Toyota owner) reviewed 7/30/26

I don’t have much family in this area but many friend so I know if anything ever happens in the future, I will 100000% reach back out to get set up with Spragues. It was one of the easiest processes and very happy with the service.

Quick, efficient, kept me in the loop with everything that was going on

Everyone was so welcoming, happy to help and really seemed like they cared about what I was going through. Explained things really well so I could understand and really made this the easiest process of my life!

Tom (Ford owner) reviewed 7/29/26

Tyler (Ford owner) reviewed 7/27/26

Leila (Audi owner) reviewed 7/27/26

Excellent service! The staff was friendly and professional, and my car looks great after the repairs. They made the whole process easy and kept me updated. I highly recommend them!

Judith (Jeep owner) reviewed 7/27/26

Suzanne (Acura owner) reviewed 7/23/26

I mean, I came back a 3rd time.

No issues

Ben (Mercedes-Benz owner) reviewed 7/22/26

They did an excellent job on the repairs on our car we would definitely use them again

Douglas (Dodge owner) reviewed 7/20/26

Nice job , kept me informed, good price

Scott (Chevrolet owner) reviewed 7/20/26

Jerry (Toyota owner) reviewed 7/16/26

Very professional job, kept me posted on the timeline, completed the work sooner than expected, highly recommend.

Mark (Acura owner) reviewed 7/16/26

Still great service

Very personable Staff

Bill (Chrysler owner) reviewed 7/15/26

Shenchwen (Toyota owner) reviewed 7/13/26

Good job. Friendly staff

Michael (Nissan owner) reviewed 7/13/26

The front bumper is not totally snapped in, looks better than it did before but wish that bumper was more snapped in.

Great customer service

Anonymous (Chevrolet owner) reviewed 7/11/26

Great work every time

Lynde (Honda owner) reviewed 7/10/26

Spragues Collision Center did a great job with matching the paint on my vehicle. All damages from the accident were repaired and their customer service was excellent!

Lisa (Mitsubishi owner) reviewed 7/10/26

Great team! The work is always top tier. I have used this shop several times and won’t go anywhere else.

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Normally it's not possible for an auto body shop to provide an accurate estimate over the phone because they will need to inspect the vehicle for hidden structural damage.

Sprague's Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Explore easy payment plans powered by Sunbit

About Sprague's Collision Center

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (385)

294 Customers Rated

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0 -

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 3.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 3.5/5.0

Repair Quality - 2.5/5.0 -

Customer Service - 4.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -