Caliber - Utica
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
It was nice to have the updates along the way
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Thank you for the repair the car look perfect
Customer Service - 5.0/5.0 -
Thanks you for the repair the car look perfect
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I recently had the pleasure of visiting Caliber Collision, and my experience was absolutely outstanding. From the moment I arrived, I was impressed by the professionalism and friendly demeanor of the staff. They made the process smooth and stress-free, ensuring that every question I had was answered with patience and clarity. The quality of the service was exceptional. My vehicle received top-notch care, and the results exceeded my expectations. The attention to detail and commitment to excellence were evident in every aspect of their work. I left feeling confident and satisfied, knowing my car was in the best hands. Overall, I would give Caliber Collision a solid 10 out of 10. I highly recommend their services to anyone looking for reliable, efficient, and high-quality auto repair. They truly go above and beyond for their customers!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Don’t use automated texts when updating. It would be better to get more specific updates.
Likely to Recommend - 5.0/5.0 -
In my opinion, Caliber is the only place I would recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Probably out od your control waiting on the fascia, but a month without my car felt like a long time for a minor accide t.
My Experience - 5.0/5.0 -
You guys were awesome on keeping me updated on the progress of the repairs. You were willing to get items out of my car when I needed them. Keep up the awesome work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very satisfied with tye work that they did.
Customer Service - 5.0/5.0 -
Customer Service was very nice and welcoming.
Returned Clean
My Experience - 5.0/5.0 -
I was truly amazed by the outcome. It looked even better than before the accident. I was very impressed, and the cleaning and detailing upon pick-up.Thank you for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Also appreciate the extras (clean-up, etc)
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Appreciate le the extras ..ie, clean up, rtc
Customer Service - 5.0/5.0 -
Updates were helpful
My Experience - 5.0/5.0 -
I am very satisfied with the outcome of my jeep the paint job beautiful! And I was quoted time for 2 weeks and my jeep was done earlier. Great customer service and keeping me updated on the progress
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Has been to this body shop before it changed hands. Excellent customer service and work.
Likely to Recommend - 5.0/5.0 -
Very likely with the proviso that I will tell them about the extraneous issue of the rosary
Repair Quality - 2.5/5.0 -
Totally satisfied with the work but there was a disturbing side issue I had rosary beads wrapped behind the rearview mirror with the crucifix hanging down. Someone ripped the crucifix off. This rosary was a gift from my wife and it was from the Holy Land. I am shocked that this happened under your watch.
Customer Service - 5.0/5.0 -
Customer service was excellent
My Experience - 5.0/5.0 -
I love the work they did !!! Great job this is not the first time I had work done on this car by caliber collision last time it was in Rome NY caliber and both times they did fantastic work !!! Only wish I could’ve gotten the parts on the front that I did fixed oh well there’s always next time !!! They did great work !!! 4 stars !!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Scott, Paula and Nikki were all amazing, just as they were when I brought my car in for repair in April. I wouldn’t go anywhere else for vehicle repairs. They are the best!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
First guy that looked at Vin said no big deal. Nothing needs to be painted. Have it back to you a few days. It was coming on a holiday weekend. I looked at them explain to them how much I need. My toolbox. Didn’t wanna drop it off to him before holiday weekend nobody was gonna look at it Following Tuesday drop it to them and they had it all week following weekend into the following week like I said, it seemed like they didn’t really care once they got my van unfortunately for me I was trapped in Utica for almost the whole entire time because they promised that it wouldn’t take that long didn’t have a whole lot involved. When I question they named off everything the first guy told me I needed when he crawled under the van nothing changed, but the timing. It was really unfortunate because I do think the company is great but miscommunication treated me like a sales person would. They told me what I wanted to hear.