Caliber - Utica
1430 Lincoln Ave,
Utica,
NY
13502
USA
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Ford
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its exceptional service quality, with many noting that their vehicles were returned looking brand new or better than before the accident. The repair work was frequently described as outstanding, precise, and professional. Communication stood out as a major highlight, with customers appreciating regular text updates and proactive outreach throughout the repair process. Timeliness was another strong point, as many vehicles were completed ahead of schedule. Customers also appreciated the added touch of vehicles being returned thoroughly cleaned inside and out. A small number of customers noted areas for improvement, including clearer communication on delays, quality concerns with parts, and occasional follow-through on additional requests, as mentioned directly in their feedback.
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Service Quality
"... personnel couldnt be any more diligent or professional. The work is outstanding and shows no visible signs of repair. Expert in all aspects and you should be proud of ..."
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"... repair team at Caliber Collision. My car has been returned to its original show room quality and I am extremely happy with the results. If I should be so unlucky to need ..."
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"My car looks outstanding, you'd never know anything happened! Communication was also outstanding, I was informed ..."
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"... kept me well informed on the status of my repair. They were honest throughout the entire process. Best my truck has ever looked."
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"... transparent and kept me updated through the process. Excellent customer service and craftsmanship."
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"... loved that I was informed daily regarding my vehicle. My vehicle was completed a week early. Also big bonus points for being able to leave my ..."
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"My vehicle was completed 6 day early. I was keep informed about the progress. The work is done very well. I ..."
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"... step of the way throughout the repair process, and my car was even completed ahead of schedule. I couldn't recommend Caliber Collision enough!"
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"Very impressed with the repair. Although I wish it didnt take as long as it did, I would rather it take longer and done right the first time. Ery nice job, I would ..."
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"The staff were all very professional. The repair was completed on time and the estimate was accurate. I was surprised and pleased that my car came back ..."
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"... was up front and professional. I appreciated the communication via text letting me know updates on the process and received quick responses when I text any questionconcern ..."
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"... our vehicle you all did a great job start to finish the communication was very professional and we were well informed, the suv came out awesome you guys are the best and ..."
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"... throughout the entire process, which I really appreciated. Communication was great, everything was explained clearly, and the work was done efficiently. Highly recommend ..."
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"Professional, kept me updated through the whole process, answered my questions. Everyone I spoke to was very friendly and knowledgeable. ..."
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"excellent communications throughout the process"
James
(Nissan owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0 -
They are top notch! Very clean environment, very customer focused, no “garage”smell.
Repair Quality - 5.0/5.0 -
The vehicle looks and drives outstanding. Better than my expectation.
Customer Service - 5.0/5.0 -
Nicole and her staff, especially Sean, are very attentive and overall professional in appearance and demeanor.
Returned Clean
Cecilia
(Toyota owner)
reviewed 8/18/26
My Experience - 5.0/5.0 -
Thank you Scott Smith for your professionalism
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Dimetra
(Hyundai owner)
reviewed 8/18/26
Likely to Recommend - 2.5/5.0
Repair Quality - 1.5/5.0 -
Did put the front end of the fascia flush with the hood and side panel when replacing it
Customer Service - 3.0/5.0
Returned Clean
Erin
(Ford owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Thank you for fixing her. I’m so happy to have my Bronco back!
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Wallace
(RAM owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They had my truck for a few weeks not because of anyone’s fault but because of shipping, the parts had to come overseas, but they kept me up-to-date and answered all my questions when I needed them
Customer Service - 5.0/5.0
Returned Clean
Samantha
(Honda owner)
reviewed 8/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Robert
(Mitsubishi owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
I love the text communication. The mechanic called me a few times as well to make sure I was updated on changes and delays.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent Communication, service, and the job was done professionally!
Customer Service - 5.0/5.0
Returned Clean
James
(Subaru owner)
reviewed 8/13/26
My Experience - 5.0/5.0 -
Yes very satisfied! Professional staff who kept me informed as work progressed. Excellent job! Thank you!
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Sydney
(Jeep owner)
reviewed 8/12/26
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Dejah
(Hyundai owner)
reviewed 8/6/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Scott
(Nissan owner)
reviewed 8/4/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Karri
(Hyundai owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Chrystal
(GMC owner)
reviewed 8/3/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Bethany
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Andrea
(Toyota owner)
reviewed 7/31/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Charlotte J
(Toyota owner)
reviewed 7/28/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
William
(Honda owner)
reviewed 7/27/26
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
They did the job really quick
Customer Service - 4.0/5.0
Alan
(RAM owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
They were very open about everything and kept me in the loop every step of the way. It was very much appreciated. Thank you. Truck came back flawless
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Truck looks amazing. Thank you