Caliber - Rome Ny
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Best body shop
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was very professional and the updates were welcomed
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They were very professional and accommodating. They took care of all the insurance nonsense. It took a little longer than I thought, but there were some parts issues. Nice overall job.
My Experience - 5.0/5.0 -
My vehicle was fixed beyond my expectations and clean interior and smelling like a new vehicle. Thank you
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything looks good. And I appreciate that their work in guaranteed.
Customer Service - 5.0/5.0 -
Great communication and the staff were professional and friendly. Definitely recommend.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
The work on my truck was perfect
Customer Service - 3.5/5.0 -
It started out a little ruff but got better
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied thank you so much
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great company very up front and keep you posted along the way
My Experience - 5.0/5.0 -
From the estimate to completion of the repair. Very professional and kudos for their messaging. I was kept informed about the repair and when it would be ready. They worked well with both the rentsl car company and the Insurance. I am very satisfied and if needed would call them First!. Great team. 👍
Likely to Recommend - 5.0/5.0 -
Great shop and staff.
Repair Quality - 5.0/5.0 -
They did a great job.
Customer Service - 5.0/5.0 -
They were professional and courteous. They explained the process and even contacted rental car company for me.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The process was very easy. Caliber staff kept me informed of what to expect regarding price, what work would be performed and completion date and delivered on all three.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Excellent service and communication also I was very surprised if the way they cleaned my car afterwards will highly recommend this place
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied with the work and final results like cleaning my car that I didn't expect
Customer Service - 5.0/5.0 -
Outstanding job
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They cleaned the car inside and out. I’m almost glad we had an accident. It looks fantastic! Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate the thoroughness of a job well done. Car looks great!
Likely to Recommend - 5.0/5.0 -
No reason not to recommend although I do have a minor concern about a slight mis-alignment on driver side door and fender.
Repair Quality - 4.5/5.0 -
Clean, thorough job.
Customer Service - 4.0/5.0 -
Great but some miscommunications on date vehicle was ready for pickup
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was great , completely walked me through repair process and we what to answer any question I had ! And the work was amazing
My Experience - 0.0/5.0 -
Overall, the outcome of the repair looks great, and I greatly appreciate the efforts taken to remedy the ongoing delay in returning my car to me. I was estimated a repair that should take 2-3 weeks. The repair took 6 weeks. The length of time definitely was an inconvenience, however, that in itself was not the problem I had with my service. I did not have rental insurance, that is on me but it was a choice I made, leaving me without a rental vehicle. I can make that work, however, it meant I needed to make arrangements for rides including to pick up my car when it was ready. My repair pick up date kept changing. I was getting sporadic communication that seemed to expect me to have the same knowledge as an auto technician explaining where they were at in the repair, but truthfully it wasn’t usable information for me. On a Monday I received an update my car was ready to be painted, I was scheduled to pick it up on Thursday, I had no further communication and as I’m leaving my job early with arrangements I made for a ride, 2 hours before the scheduled pick up time on the link they provided, I’m told it’s not ready and hasn’t even been painted yet. I can understand things happening in the process last minute. That’s life. This did not appear to be that, this appeared to be something a trained technician could have assessed at minimum the day prior and communicated so that I didn’t burden someone else for that ride or make arrangements with my job to be there to get my car. Communication really continued to happen that way where things were incompletely communicated and the most important information to me was not helpfully communicated (when I would ACTUALLY be able to get my car). The pickup date was changed several times to the point I was getting concerned I wouldn’t ever get my car back. Mike Swider was very compassionate and helpful. He acknowledged the issue and he made arrangements for a rental car for the last couple days of my repair. Additionally, they noticed I was getting a flat tire and my inspection needed to be taken care of so they took care of that for me. This gesture was honestly very thoughtful and unexpected. I would definitely still return and recommend them for repairs regardless of the issues I had with miscommunication. I am sharing my feedback only for ways to improve the service, but the product and the effort to make things right were definitely exceptional.