Sprague's Collision Center

4.9 (408reviews)
99%
58 Henderson St.,  New York Mills,  NY  13417
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In operation 13 years, 4 years at this location.

At Sprague's Collision Center Powered by VIVE, we provide superior service to our valued customers in the Whitestown and New Hartford area and throughout Oneida County. Our welcoming and knowledgeable customer care team works hand in hand with our expert estimators to offer you seamless support throughout your experience with us. Our technicians are committed to excellence, pursuing ongoing education to deliver top-quality auto body repairs. By taking a people-first approach, we place your safety and satisfaction above all else, ensuring a service you can trust backed by a lifetime warranty.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (408)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professional and friendly staff, and outstanding repair work that frequently leaves vehicles looking brand new. Many highlight the thorough interior and exterior detailing as a delightful, unexpected bonus. Communication is a standout strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is also widely commended, with numerous customers noting their vehicles were completed on or ahead of schedule. A few customers noted areas for improvement, including inconsistent completion date estimates, delays in being notified when parts arrived, and occasional inaccuracies in automated status updates. Overall, the vast majority of customers express high satisfaction and enthusiastically recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... experience with Spragues Collision. From start to finish, the entire team was professional, kind, and extremely thorough. They kept me informed every step of the way, answered ..." Read more
"... personable, accommodating and knowledgeable and it shows. The completed job was top notch work. Everything was done as expected and more, and I was given updates every ..." Read more
"Everyone was so welcoming, happy to help and really seemed like they cared about what I was going through. Explained things really well so I could understand ..." Read more
"The work is exceptional and the customer service is top notch. Dropped off and repaired in a timely manner too. ..." Read more
"Because of the quality of the repair, It is not apparent that any damage had ever even occurred."
"They estimated maybe a week and had updated me it would be done Wednesday 729 and it was done Tuesday mid day! It worked out ..." Read more
"Great service, friendly staff, car delivered earlier than expected."
"... loop throughout the whole process. The job was even completed several days earlier than expected! We were very appreciative of the communication and your work ethic!" Read more
"... awesome my second not so good they seemed unorganized, they had my car a week longer than they were suppose too I waited 7 weeks to get in and they said everything was ordered ..." Read more
"They were professional and very friendly, however, it took longer than what they told me to get my truck in and wasnt finished when they said it would be. Plus after getting ..." Read more
"The way I was updated on the progress of the repair with daily texts and or phone calls was truly extraordinary in this day and age. ..." Read more
"The front-line staff is always friendly, and the customer notification system is unequaled. Sprague's treats its customers with respect. I will be back whenever ..." Read more
"... actually gotten all the parts in until I called them, they never called me to let me know I could finally book my repair appointment" Read more
"... happy its was a hole in a bumper not a major repair the only time I received an update and explanation is when I reached out" Read more
"... and concern during the repair process. I received regular updates as to the progress. I am very pleased with the work done." Read more

Likely to Recommend

Repair Quality

Thank you for the good work, I never had experience with a better organization for car fixing. You did everything well even washed the car. Thank you very much.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Always contacted throughout the repair to give updates regarding progress made. They also handled the insurance claim, contacting them when necessary and submitted the completed claim form at completion of the repair.

My Experience

Great job , very satisfied with your service

My Experience

Very pleased. Lance Gardner was very professional

Likely to Recommend

Repair Quality

Great job on my car!

Customer Service

Awesome!

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Quality of workmanship was impeccable. So glad I chose Sprague Collision for this repair. Less than 2 yrs ago I also hit a deer with my previous BMW. I chose another direct repair shop and things didn’t go well to say the least. Had to return the vehicle multiple times before things were done satisfactory.

Customer Service

Communication from the shop personnel, specifically Jon was outstanding.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very, very happy with my experience with Spragues Collision center. They keep me up to date each step of the way , the work is spectacular, the vehicle looks amazing. The teamwork at Spragues is 2 nd to no one. Thank you Spragues Collision Center

Likely to Recommend

All ready have referred an individual to Spragues

Repair Quality

Great derive and excellent job well done

Customer Service

Very friendly professional service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I thought that amount of communication was exceptional as I was kept up to date with what was going on without it being too much. Plus, it was a nice bonus that the work was done ahead of the estimated completion date.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was excellent. Thank you very much!!

Likely to Recommend

Great service

Repair Quality

Excellent

Customer Service

Great

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

They did a wonderful job. Very happy with everything.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I wouldn't hesitate to bring my car back for repairs they did an excellent job they kept me posted almost every day or every other day and how far they got on the car I didn't have to do nothing just dropped it off when I was done picked it up it was nice and clean when I get the car back. Overall 100% satisfied I would highly recommend them for all your body repairs....

Likely to Recommend

Repair Quality

Customer Service

They were polite but misrepresented the time it would take for repairs and I think they removed priority for my vehicle because I didn’t utilize a rental vehicle.

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They are all wonderful people

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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