Starling Collision Center

My Experience - 0.0/5.0 -

I am not joseph paprota. His lincoln was a total loss and it was not repaired by you. Why are you saying that it was?

Likely to Recommend - 5.0/5.0 -

Already have

Repair Quality - 5.0/5.0 -

Loved doing business with you. Delivered what was promised .

Customer Service - 5.0/5.0 -

Everyone was friendly and knowledgeable.

Returned Clean

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Staff is friendly and helpful, work is always excellent!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Super helpful and knowledgeable!

Returned Clean

My Experience - 5.0/5.0 -

THE STARLING FORD DID AWESOME JOB ON MY 2001 ROGUE. BEN and that I met were kind and made my days HAPPY THANK YOU VERY MUCH🌈🙏🛰️🐾

Likely to Recommend - 5.0/5.0 -

Absolutely❗️❗️🚘😎

Repair Quality - 5.0/5.0 -

Car is beautiful thank to all who was involved in making my 2001 Rogue Sport beautiful again.

Customer Service - 5.0/5.0 -

Everyone was awesome❗️🇺🇸🛰️🚘

Returned Clean

My Experience - 5.0/5.0 -

Everyone I dealt with was super nice and very accommodating.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car looks great!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Your shop did a perfect job. I will always use you for any repair but hope I'm not hit again.

Likely to Recommend - 5.0/5.0 -

Absolutely

Repair Quality - 5.0/5.0 -

Perfect job done very pleased.

Customer Service - 5.0/5.0 -

Will use your shop for anything that might come up very helpful.

Returned Clean

My Experience - 0.0/5.0 -

I believe I spoke to Benjamin when I dropped off the vehicle and Angel when I picked it up. Benjamin walked the areas of damage but Angel didn't. My car wouldn't start and Angel stated "they left the doors open yesterday and it must have drained the battery. I had to get that battery replaced. The steering will won't center and when I try. It turns to the right and the steering pulls to the right. I now have to get an alignment. I believe I mentioned the alignment issue to Benjamin when I dropped it off. Your manager Orlando has no business talking disrespectfully to customers. He called me and agreed to pay for only half of my battery. Stating "everyone complains about their battery" and he refused to believe my statement. He then told me "we had to jumpstart it every time we moved it" while it was there for 3 weeks. Which concerned me three fold because Angel had a completely different story about your detailing staff leaving the doors open the day before 6-23-26. Also, that this wasn't disclosed to me at all for 3 weeks and Angel didn't mention it until I told him it wouldn't start. There was nothing wrong with my battery and it never needed a jumpstart before I dropped it off to yoyr shop. The alignment issue I noticed as I left the accident scene and I reported it in front of my wife to Benjamin. Also the front desk lady offered me a raffle ticket for the Yeti cooler on the front counter. If I provided a postive review here. Which I believe is unethical and based on my conversation with Orlando seems to be how he operates things. Finally, I'm a disabled veteran and my integrity means something to me. So, when Orlando calls me up and refuses to believe my word. That bothers me greatly and no customer should be made to feel disrespected ever.

Likely to Recommend - 0.5/5.0 -

No, Orlando shouldn't be talking to customers disrespectfully period. This is a small town and everyone talks about businesses on social media and Google. So, they should be trying to do a good job and take responsibility for when the make a mistake. Not call a customer a liar, claim that every vehicle they service has batteries issues afterwards and yell at customers on the phone or at all. I won't recommend them to anyone.

Repair Quality - 0.5/5.0 -

I was notified late on 6-23-26 my repairs were finished. On 6-24-26 a little after 8am I went to pick up my Buick Envision and the lady at the front counter handed me the keys and receipt for the work. Then told me "if you give us all 10s on this survey, you will be entered into a raffle for this Yeti cooler." That was sitting on the counter. She also stated she would have Enterprise come pick up my rental car and I gave her the keys. I got out to my vehicle and it wouldn't start. Angel came out and had to use 2 different jump boxes to get it started. Stating that "my guys left the doors open yesterday when they were detailing it." It wouldn't start a second time at Walmart and I notified the lady at the front desk via phone. She said "she'll see if her manager Orlando would be willing to help me." A few minutes later Orlando the manager called me offering to pay only partially for my battery. Stating "EVERYONE calls and says their battery is bad after being serviced there and adds my Buick had to be jumped every time they moved it." He stated 'he didn't trust my word that I never had a problem with my car or battery." I also noticed the alignment wasn't repaired that I notified Benjamin L. about when I dropped the car off 3 weeks earlier. I also noticed they didn't do a walk around inspection of my vehicle at drop-off or pick-up. That the collision center never called or texted me the issue with my battery in 3 weeks. When I initially dropped off my car there wasn't even anyone at the front desk. Orlando was completely disrespectful and unethical towards me during our phone call. I believe offering me a chance at Yeti cooler for lying on a survey is unethical. Especially when the vehicle returned to me wasn't completely repaired and had a mechanical issue. That they neither notified me of or addressed. Then gave me two different stories about what happened. I believe this business should be thoroughly investigated for their ethics and business dealings. No customer should be treated so disrespectfully as I was especially in a small-town like Titusville.

Customer Service - 0.5/5.0 -

There was no customer service. The staff didn't do their due diligence before, during or after my vehicle being serviced. The manager accused me of lying on the phone. My repairs weren't completed, 1 staff member told me one story, Orlando told me a different one and someone tried to get me to lie on a survey. Orlando had no right to yell at me over the phone or treat me so disrespectfully. I will never bring my vehicle back to Starling Colision Center and make sure everyone I know and State Farm. Not to use them.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job

Customer Service - 5.0/5.0 -

Good very good

Returned Clean

Likely to Recommend - 0.5/5.0 -

I wouldn’t want my friends to have to endure the aggravation

Repair Quality - 0.5/5.0 -

I don’t know anything about body work, as such I rely on “professionals” those who know their limitations, I did not find that here

Customer Service - 0.5/5.0 -

I should have been told the day I brought in my 2025 C8 Corvette that they were inexperienced working on these vehicles and not held it for nearly a month just to call and tell me they couldn’t repair what was damaged

Returned Clean

My Experience - 5.0/5.0 -

Very easy to svhedule( and reschedule) My appointment. The estimate visit was easy and quick. Everyone was really pleasant to work with or talk to.

My Experience - 5.0/5.0 -

They did a very nice job on the repair of our Buick Envision. The staff is very friendly and good about keeping you informed.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Good job!

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Ben worked diligently to get our vehicle repaired and road worthy within our requested time frame so that we were able to pick it up in time to head home from our vacation. He was very professional and responded to our concerns very quickly.

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Courteous people and good service

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Completion date slipped

Customer Service - 4.5/5.0

Returned Clean