Stephen's Auto Body, Inc.
In operation 42 years.
Stephen’s Auto Body & Towing has been doing business in the City of Melrose since 1984. We have been located at 140 Tremont St. since 1994, and have been growing ever since. We are located just outside Melrose center opposite the Melrose High School athletic facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 8:00 am - 1:00 pm |
Service Quality
My Experience - 5.0/5.0 -
Everyone was wonderful to deal with. My car was ready very quickly and looks great! Thx!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great comms, great service, price seemed fair, managed everything smoothly. They were conservative in repair time estimates and over delivered by being a few days early.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job, excellent communication, really took care of us and everything went smoothly
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Everyone there is a pleasure to work with and you always make things easy. I appreciate all you have done for me.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks fantastic. The work performed on my lift gate is very professional. Thank you.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Stephen's has seamless service and excellent quality of work
Likely to Recommend - 5.0/5.0 -
I definitely would recommend Stephen's.
Repair Quality - 5.0/5.0 -
Stephen's has always done the work correctly and timely.
Customer Service - 5.0/5.0 -
The front office at Stephen's handled everything and answered every question.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Process was fast and easy. Would recommend to others
Repair Quality - 5.0/5.0 -
Excellent service and communication. Done quickly. Really helped have rent a car on sight
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
This is the second time I’ve used Stephen’s and just like the first time, I couldn’t be more pleased. Not only was the work done well (re-painting rear and front bumpers of my Mercedes GLS), but they were such a pleasure to work with. The woman who answered the phone was a joy every time I spoke to her. John was honest with me as far as what I needed to do to my car in addition to the painting before trading it in. Some places just want your money, but he advised that I didn’t need the service I thought I might. They even clean your car which is a huuuuge bonus! Highly recommend.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Woman who answered the phone was always happy to help. John made multiple trips to my vehicle while it was in the shop to answer a couple questions for me. He was pleasant when he did so.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely! *5 Star*
Repair Quality - 5.0/5.0 -
Excellent experience, beginning to end. Kept me informed via text msgs and finished 2 days earlier than expected. Office staff was great.
Customer Service - 5.0/5.0 -
Helpful, efficient, and friendly.
Returned Clean
My Experience - 5.0/5.0 -
Exceeded y expectations, professional, courteous, the end result was perfect. Car was showroom clean when I picked it up. Shawn could not have been more accommodating. Thank you again
My Experience - 5.0/5.0 -
The car looks great! Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Stephen's Auto Body did a wonderful job repairing my car! Cosmetically, they found a nice bumper (previously owned) with minimal scratches. They replaced all components such that my trunk latches again. They were quick and communicative with the progress on my car. This is the second time I have used Stephen's Auto Body- I would highly recommend them to anyone needing auto body work done on their car!
Customer Service - 5.0/5.0 -
Everyone at Stephen's Auto Body was communicative and professional!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service