Stephen's Auto Body, Inc.
In operation 42 years, 32 years at this location.
Stephen’s Auto Body & Towing has been doing business in the City of Melrose since 1984. We have been located at 140 Tremont St. since 1994, and have been growing ever since. We are located just outside Melrose center opposite the Melrose High School athletic facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
I had a tail light out when I picked up my car, so I had to bring it back in briefly.
Customer Service - 4.0/5.0 -
There was a discrepancy between when the shop said my car would be ready and when Liberty Mutual said my car would be ready. I also had a tail light out when I picked up my car, so I had to bring it back briefly.
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
It took a bit longer than I anticipated, but the end result seems to be flawless. Very nicely done.Hopefully it will stand the test of time. I was also so happy to find that my car was completely washed(inside and out). It looks brand new. Front office staff were exceptional. My experience was very positive. Bob Nickerson(2014 Subaru)
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone there is great. Helpful, knowledgeable, honest, and a pleasure to work with. Mike was my primary contact and I couldn't be happier. This was my second time using your shop and I would recommend you to anyone without hesitation. I hope I don't need to see you again but won't go anywhere else if I need your services. Thanks for everything! Brian Hobin
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Scott, Mike and staff were all awesome! Mike was very knowledgeable and helpful. He helped to explain appraisals etc with me. Scott, went above and above to help me figure out my tricky claim. Mike and Scott went above and beyond with my repair. I have already spread the good word about how awesome Stephens Auto Body was. The process was smoothe, easy and quick! I felt comfortable and my car looks amazing! I couldn't be happier with the service and will continue to recommend Stephens to anyone who needs service!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service, very accommodating and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Only issue was with Enterprise Rent-A-Car that was available on site of repair shop. Vehicle provided broke down on the first day and had to come with a new vehicle for me.
My Experience - 5.0/5.0 -
Will be completely satisfied once we get it looked at again, and remedied.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
there were some issues with the work, but they've been quick with the followups, and will be fixing the situation ASAP
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone was great from start to finish. You guys did a great job managing my expectations. Thank you!