Stephen's Auto Body, Inc.
In operation 42 years, 32 years at this location.
Stephen’s Auto Body & Towing has been doing business in the City of Melrose since 1984. We have been located at 140 Tremont St. since 1994, and have been growing ever since. We are located just outside Melrose center opposite the Melrose High School athletic facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 8:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
Good service and comunication threw out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Pleasant dealings with representatives. I did not receive a final call/update by the Geico representative when the car was done and as a result one final repair did not get done which was not discovered until a wasted trip to pick up the car.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It was a pleasure dealing with Stephens auto body
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My overall experience was fantastic with everyone I dealt with
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
I would tell them that the repairs were done well but they would need to be proactive about calling and asking for updates.
Repair Quality - 4.5/5.0
Customer Service - 1.5/5.0 -
Everyone was nice. However, communication was poor. The car was delayed 4 days (double) from the original estimate, but no one ever called when things changed. We called each time we wanted an update. I was even receiving text message updates that said we were on schedule right up to the date repairs were supposed to be done. However, we called to confirm on the date repairs were supposed to be done and were told it wasn't even close. You need to be much more proactive about communicating changes in schedule, and under no circumstances should wrong information be allowed to be sent via text message.
Returned Clean
My Experience - 5.0/5.0 -
Very professional and quick! I'm very happy
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I can't even tell where the dent & scrapes were - the paint matches perfectly & it only took 3 days start to finish with frequent updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Omg I am so happy with my car. As soon as I got inside I was smiling! And smiled all the way to work! The only downside (still 24 hours later) I can smell the paint. But I drove with the windows down and it wasn't as noticeable and I know it'll be gone soon. Other than that a perfect job! They even cleaned the inside of my car AND put windshield wiper fluid in my car which I had been planning to do for months! I'm so thankful for the wonderful job!
My Experience - 5.0/5.0 -
Repair done well and quickly. Excellent customer service.