Stephen's Auto Body, Inc.
In operation 42 years, 32 years at this location.
Stephen’s Auto Body & Towing has been doing business in the City of Melrose since 1984. We have been located at 140 Tremont St. since 1994, and have been growing ever since. We are located just outside Melrose center opposite the Melrose High School athletic facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 8:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
I've had my car repaired there several times and there should be more updates during the repair process instead of just when it's done
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 2.0/5.0 -
The car is making a noise when I turn the wheel and i need to keep refilling the tire that was hit with air. They were very nice and told me to bring it back, however I work full time and also got the flu so it has been hard to get a day off. I plan on taking it in tomorrow.
Customer Service - 5.0/5.0 -
The office manager Kayla is very nice and professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Had a mark of red paint on the right front fender and Shawn buffed it out right away for us
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys did a great job.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only thing was there were parts from the door were left in the back seat of my car don’t understand why they were there
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I would not base on my feedback for question one.
Repair Quality - 1.5/5.0 -
The aftermarket rear bumper used is noticibily lower quality compared my original bumper. It bumps out where the towing hit h is where it didn't before. The rear taillight fits with a gap on the bumper, again it was not like that with the original. Lastly. There was already a small paint crack on a very sharp curve part of the bumper. I was hit by someone. My car was perfect before and now it's not due to lower quality replacement part with poor fitment, and paint job that already has a defect.
Customer Service - 4.0/5.0 -
Front desk person was very helpful. I did not address these problems with her because I was without my car for weeks and I was in a hurry when I came to pick up my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You guys are fabulous
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0 -
I would recommend you
Repair Quality - 2.5/5.0 -
The paint doesn’t seem to have the same texture / finish as other parts of the car and the hood might need to be adjusted slightly
Customer Service - 5.0/5.0 -
Very good always got back to me to answer any questions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service. I loved having Enterprise at the Auto Body shop. Everyone was very personable and most of all you can't tell my car was in an accident.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car came out great
Customer Service - 5.0/5.0 -
Kept me updated with progress