Stephen's Auto Body, Inc.
In operation 42 years, 32 years at this location.
Stephen’s Auto Body & Towing has been doing business in the City of Melrose since 1984. We have been located at 140 Tremont St. since 1994, and have been growing ever since. We are located just outside Melrose center opposite the Melrose High School athletic facility.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | 8:00 am - 1:00 pm |
My Experience - 5.0/5.0 -
Excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and outcome thanks
Customer Service - 5.0/5.0 -
Excellent - a reminder that cash or check avoids the 4% credit card fee would have been helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They do great work as always!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff at stephens auto body could not have been any more professional and courteous
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Looks like no one ever hit my car! Absolutely fantastic!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car looks like it was never hit!!!
Customer Service - 5.0/5.0 -
Outstanding
Returned Clean
Likely to Recommend - 5.0/5.0 -
I do that all the time even got some extra business cards to hand out
Repair Quality - 5.0/5.0 -
Excellent work! With enterprise right there convenient! Workmanship is top shelf! I recommend to friends and family Insurance processing was handled without much to do other than informing company where my car was located!
Customer Service - 5.0/5.0 -
Customer service handled all insurance interfaces other than my initial contact
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The auto technicians do a great job and give personal service for the customer.
Customer Service - 5.0/5.0 -
The auto mechanics do a great and deliver excellent service
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
The paint had sand-like pebbles when picking up. Brought back to be buffed out. After being told to pick up the car, the pebbles were never buffed out
Customer Service - 2.0/5.0 -
Will have to bring my car for the 3td time.
My Experience - 5.0/5.0 -
Great job and communication, as well as the coordination of my rental. It was detailed and cleaned up inside. I’d recommend to anyone. Thank you, team
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Always great service at Stephen’s
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
They kept me updated as to when it will be completed and ready to to pickup.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They texted me daily to let me know the status of my car
Customer Service - 5.0/5.0 -
I was informed daily as to the status of my car. When I picked it up they explained what was done to my car.
Returned Clean
My Experience - 5.0/5.0 -
Impressed with the organization
My Experience - 5.0/5.0 -
Work was perfect. I was kept informed if progress by text messages and any time I called I was treated with nothing but respect Thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication throughout the service