Suburban Collision of Troy
In operation 77 years.
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
I already have
Repair Quality - 5.0/5.0 -
Great company to work with from start to finish. Professional experienced people
Customer Service - 5.0/5.0 -
See previous post
Returned Clean
Likely to Recommend - 4.5/5.0 -
Cost was pricey
Repair Quality - 4.5/5.0 -
Derek was superb! Friendly, helpful, and knowledgeable. The quality of the workmanship on the repair was excellent.
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 3.5/5.0 -
Door doesn't shut the same way it did, some noise, trim strip that was damaged still not replaced
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent job!! As usual
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0 -
The chrome bar on the front passenger window is slightly misaligned. Vehicle also slightly pulls to the right when accelerating after a complete stop.
Customer Service - 5.0/5.0 -
Great communication from repair personnel
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Derek did a great job letting me know what was going on with the car The car was very clean inside and out. It took a ling time to get my car back but I realize that waiting for parts slows things down and Derek told me that one part came in and he had to send it back because the part wasn’t a good one. Thank you!
Customer Service - 5.0/5.0 -
The staff was very friendly and kind. They did an excellent job!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I had an absolutely outstanding experience with this collision shop! From start to finish, the service was top-tier, and I couldn’t be more satisfied with the results. A very special thank you to Nick, who handled my claim. He was truly exceptional—professional, attentive, and went far above and beyond what I ever expected. He kept me informed throughout the entire process and made everything smooth and stress-free. What meant the most to me was his kindness and willingness to go the extra mile. I wasn’t able to leave work to pick up my vehicle, and Nick made sure it was delivered to me. That level of care and consideration is rare and deeply appreciated. I am beyond grateful for everything he did for me. If you’re looking for a collision shop that genuinely cares about their customers and provides excellent service, I highly recommend them. Thank you again, Nick—you are truly amazing!
Customer Service - 5.0/5.0 -
I had an absolutely outstanding experience with this collision shop! From start to finish, the service was top-tier, and I couldn’t be more satisfied with the results. A very special thank you to Nick, who handled my claim. He was truly exceptional—professional, attentive, and went far above and beyond what I ever expected. He kept me informed throughout the entire process and made everything smooth and stress-free. What meant the most to me was his kindness and willingness to go the extra mile. I wasn’t able to leave work to pick up my vehicle, and Nick made sure it was delivered to me. That level of care and consideration is rare and deeply appreciated. I am beyond grateful for everything he did for me. If you’re looking for a collision shop that genuinely cares about their customers and provides excellent service, I highly recommend them. Thank you again, Nick—you are truly amazing!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communicated everything the whole process of fixing my car
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you so much 😊
Customer Service - 5.0/5.0 -
Thank you so much 😊
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great communication and follow up
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Matthew Vervinck did an excellent job keeping me updated
Returned Clean
Likely to Recommend - 5.0/5.0 -
Have paint chips on another vehicle and they will get the repair job
Repair Quality - 5.0/5.0 -
Kept us updated on repairs, determined OEM parts were most cost effective for repairs, worked with insurance company, took care of everything. Washed and waxed the repair area afterwards. Highly recommend, Matthew was very attentive
Customer Service - 5.0/5.0 -
Matthew attentive to customers needs. Understood our needs to timing of repairs
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received excellent customer service, and I was very impressed with the quality of the repairs on my car. The interior was outstanding—extremely clean and well cared for. The only area for improvement would be communication; after I dropped off my car, I didn’t receive any updates about its status. Other than that, everything was great. I would definitely recommend this company for any car repairs
Customer Service - 3.5/5.0 -
I didn’t get any updates about what was happening with my car.