Suburban Collision of Troy
In operation 77 years.
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received excellent customer service, and I was very impressed with the quality of the repairs on my car. The interior was outstanding—extremely clean and well cared for. The only area for improvement would be communication; after I dropped off my car, I didn’t receive any updates about its status. Other than that, everything was great. I would definitely recommend this company for any car repairs
Customer Service - 3.5/5.0 -
I didn’t get any updates about what was happening with my car.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
Doing the job first time right is important to even ask for referrals..
Repair Quality - 0.5/5.0 -
I gave the car for repair on Dec 1st 2025 and received it on Dec 23rd 2025. Even after patiently waiting for all these days, the repair was not good. The plastic cladding on fender is not fixed properly and there are big gaps seen easily. Does not seem like a professional build. Also the quality inspection is not good as how could have passed before giving the car back to customer. The interior of my car had primer or some kind of white powder over the steering and dash. They aslo did not do a good job of cleaning the car from inside
Customer Service - 2.5/5.0 -
Had to reach out and wait for feedback. Not very proactive in my case
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Like this dealership and staff
Repair Quality - 5.0/5.0 -
Great Job! I have now driven my truck for 1 week and it is AWESOME
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The shop is not staffed to service the number of cats it receives.
Repair Quality - 2.5/5.0 -
I’m dissatisfied with the time I waited only to be told it was going to take a couple of days. My car was not serviced.
Customer Service - 2.0/5.0 -
He did not communicate with me properly.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Rachel did a good job communicating throughout the process. Original estimate of 5 to 7 days was not accurate as I had the rental for 20 days, but I understand delays.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
It took far longer than the first estimate. 5-7 days turned into 20 days
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Thank you all I get help what I want
My Experience - 5.0/5.0 -
The workmanship is good. I wish the repairs had been faster.