Suburban Collision of Troy
In operation 77 years.
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My van looked brand new when I got it back inside and out
Customer Service - 5.0/5.0 -
Emails and calls were returned quickly
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
I would have liked to been updated more frequently that what was done.
Customer Service - 3.5/5.0 -
The lady working the counter was very gracious. I was disappointed with the estimator who did return my calls but did not keep me posted on the progress of the job without me calling.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very maticulat I didn’t see all the damage great job
Customer Service - 5.0/5.0 -
Great work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I liked the detailed communication received for all my questions and with the timing
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
A little bit of a bump with getting the correct parts but Bruce kept me informed.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
It took almost two months for the repairs to occur due to parts issues. There must be a better way.
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Communication before, during and after the repair were nearly non-existent. I had to continually call to get any updates or answers and rarely was anything made clear. The repairs themselves were fine but the case manager was horrible.
My Experience - 0.0/5.0 -
I am at this point completely surprised that I am receiving a survey when the vehicle still needs to have work done. I am still waiting on a callback from Collision Troy as to when I can bring the vehicle back for a unsatisfactory paint job and a couple of trim pieces that were not replaced or repaired. I don't really like to use this forum to rectify any issues, but upon receiving this email I just figured that I'm being swept under a rug and didn't particularly like that either
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Hello again, and again, the work has not been completed. I left a voicemail with Derek on November 8th at 5:04pm hoping to hear back to schedule something. Nothing, no return phone call,and again I get an email about the completed work instead of a phone call. I will be calling today as well and also a call to my claims adjustor. I hope to speak with the manager about this.
Customer Service - 0.5/5.0 -
No return phone calls, shoddy repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work! The repair took a little longer than expected due to ordering additional parts, but did an excellent repair job. My vehicle was thoroughly cleaned inside & out. The entire experience went very smooth.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
My Experience - 0.0/5.0 -
Whoever buffed the side of the truck buffed to must in one area and left a circle and took the clear coat off and whoever painted the truck missed a spot on the Edge and you can still see the white
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Looks like whoever buffed the side where they fix it has rings around it