Suburban Collision of Troy
In operation 77 years.
- American Express
- Discover Card
- MasterCard
- Visa
- Debit Card
- English
| Sun | Closed |
| Mon | 7:00 am - 5:00 pm |
| Tue | 7:00 am - 5:00 pm |
| Wed | 7:00 am - 5:00 pm |
| Thu | 7:00 am - 5:00 pm |
| Fri | 7:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Very amateurish paint job. Yes they did sand and buff drips out after returning car but unacceptable that it even left the shop in the first place. 9 days without a car for a $1400 repair. Way too long. Probably look elsewhere for any future repairs.
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Took twice as long as originally quoted. Quality job done, just cost me another week of a rental car.
Customer Service - 4.5/5.0 -
It was fine
My Experience - 5.0/5.0 -
Viktor and his entire team did a wonderful job servicing my vehicle and making what is potentially an unpleasant experience very easy on my end. Thank you for doing your excellent work in such a timely manner. Your emails keeping me updated on the progress of the work were very helpful. It is so helpful that you are able to do the estimates in correlation with the insurance company. My entire will family will continue to use your business, but hopefully we will not need to use you often. Thank you again Viktor.
Likely to Recommend - 5.0/5.0 -
I was referred by my parents and will refer your place to anyone who needs help with their vehicle.
Repair Quality - 5.0/5.0 -
Suburban Collision did excellent work.
Customer Service - 5.0/5.0 -
Viktor went above and beyond in accommodating me and my vehicle.
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
As noted... I don’t like what occurred... at all. My daughter and daughter in law would never come in with their Masters Degrees and expected to be treated like this at 40 and 38.
Repair Quality - 5.0/5.0
Customer Service - 0.5/5.0 -
Staff was great and helpful. This is my Major! complaint. I am the Co Leasee of the Vehichle... and I am the Co Owner of the AAA policy. I am the person who was driving whilst hit, I’m the person who filed the AAA Claim, and Most Importantly... I’m the person who chose to come to your shop. Then why in The Heck!!! do you not know who I am in this situation. Why are you writing to Anil... this is Kelly C Rivard here. Never again... this is not 1800s. I’m a tenured professional woman with decades with of college education... we don’t expect this treatment in 2021. I’ll go to Hamilton in Warren or Lunghammer in Waterford. Both know who I and my business is and what it’s worth.
Likely to Recommend - 2.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you Staff, adjuster Bruce & Derick. We know in times like these it can be different, but appreciate your direction advice. for being there & to assist us. We’re good👍🏽 🙏🏽❤️
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Haven’t received car back yet. It’s been 17 days now.
My Experience - 5.0/5.0 -
Prompt and courtious response to all inquiries.