Sugar Hill Autobody

4.9 (1,206reviews)
96%
153 Sugar Street,  Newtown,  CT  06470
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In operation 29 years.

Sugar Hill Auto Body is a family owned collision repair business serving Fairfield County CT since 1997. We are a "customer first" operation where quality and communication are our primary goals. We work with all insurance companies claims departments with the goal of making the repair process as painless as possible. From towing your vehicle, to getting you in a rental, to returning your car back detailed and in "better than pre-accident condition" we truly strive to over deliver. We are conveniently located in Newtown CT and service the towns of Newtown, Bethel, Brookfield, Redding, Easton, Southbury, Monroe, Weston and Ridgefield among others.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 4:30 pm
Tue 8:00 am - 4:30 pm
Wed 8:00 am - 4:30 pm
Thu 8:00 am - 4:30 pm
Fri 8:00 am - 4:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
Call
Email

Reviews (1,206)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, with repairs frequently described as restoring vehicles to like-new or better-than-new condition. The team is widely recognized for outstanding professionalism, friendliness, and genuine care for customers. Communication stands out as a major strength, with many customers highlighting regular text updates and transparency throughout the repair process. Timeliness is another key positive, as numerous customers noted their vehicles were completed ahead of schedule. Customers also frequently appreciated the complimentary interior and exterior detailing upon vehicle return. A small number of customers noted delays beyond original estimates and occasional parts-related setbacks, as mentioned directly in their feedback. Overall, the shop earns strong loyalty, with many customers returning and enthusiastically recommending the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"Sugar Hill has repaired 2 of my vehicles. Their attention to detail is exemplary. Also they treated me with professionalism. I would ..." Read more
"Amazing service, perfect repair. Could not ask for more, you guys rock"
"... for repairs. They were a pleasure to deal with and went above and beyond, ultimately exceeding our expectations once again! We highly recommend Sugar Hill!!!" Read more
"... way with clear updates on my vehicles progress, and took the time to explain everything in detail before beginning any work. The staff was friendly, professional, and very accommodating ..." Read more
"... detailed inside and out which I was not expecting. The quality of the work was excellent. I will be using this shop for all of my car needs in the future" Read more
"... dates for the car to come in and met those dates. They set dates for the car to be finished and MET THOSE DATES. My truck looks like is getting ready to be sold at ..." Read more
"It was finished a week earlier than planned."
"Its perfect and done in record time, much faster than expected! Thank you so much!"
"Vehicle completed about a week earlier than estimated"
"The repeated delays were intolerable. What was supposed to take 1 to 1 12 eeeks ultimately ..." Read more
"Their communication through the whole process was impeccable. They were friendly, kind, and courteous. My car came ..." Read more
"The team at Sugar Hill was great. They thoroughly explained everything and were incredibly communicative with updates. I will recommend them to anyone in ..." Read more
"The communication, kindness, was exceptional. I will recommend everyone to Sugar Hill. You made ..." Read more
"Outstanding communication with the client, professional attitude and courtesy. Expert repair work —highly recommended!!!"
"The constant updates on when the car was ready - was very helpful. Great communication."

My Experience

Couldn’t ask for better service! Thank you!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Sugar Hill Auto Body did a fantastic job to restore my car to. It’s previous condition and even better. The staff was professional, courteous and informative. Throughout the whole process. I would highly recommend this body shop to my friends.

My Experience

Thanks for caring for my car. You even returned it washed, and clean, inside and out. Bonnie Heft

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Sugar Hills kept me abreast on the progress on my car and they did a masterful job in repairing the vehicle

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Excellent work—congratulations.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Professional and just kind and honest… I feel like I’m driving a brand new car!!!! Thanks 👍

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Fantastic service! Great communication, work was completed in a timely manner, repairs were exceptional! Greatly appreciate the wonderful work! Will definitely use Sugar Hill Autobody again!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Excellent and outstanding service!

Customer Service

Exceeded expectations.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Sugar Hill has repaired 2 of my vehicles. Their attention to detail is exemplary. Also they treated me with professionalism. I would recommend them without hesitation.

Likely to Recommend

Repair Quality

Outstanding communication with the client, professional attitude and courtesy. Expert repair work —highly recommended!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Amazing service, perfect repair. Could not ask for more, you guys rock

Customer Service

Amazing. Change nothing, it was great I’ll 100% be back

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

My Experience

Excellent customer service and communication throughout the repair. Car looks great! Thanks!

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