Suntrup Collision Center
Our collision center is known for its expertise, honesty, and stellar service. Here at Suntrup Collision Center, our technicians are trained to work on all vehicle makes and models. Our office staff is committed to delivering superior quality and customer service. We provide a high level of communication throughout the repair process including text and email messaging with our customers. When it comes to collision services, we are proud to be the preferred choice of drivers in the Saint Louis area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They did a great job. Would definitely recommend
Likely to Recommend - 3.5/5.0 -
Based on my previous body work, I would have said a 10. After this time, maybe a 7 or 8. Work was still well done. Delays were frustrating (and were costing me money).
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Quality of work is very good. Things got delayed a time or two for a part, which cost me additional rental car money. Maybe it was unavoidable. Again, quality of work is good.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Tammy was great. So was the rest of the staff
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job in a reasonable time.
Likely to Recommend - 5.0/5.0 -
They do a throw and good job that is when promised
Repair Quality - 5.0/5.0 -
It looks like a new car
Customer Service - 5.0/5.0 -
They did a good job.
Likely to Recommend - 5.0/5.0 -
We have been customers of Suntrup for a very long time, decades in fact. Our car was bought from Suntrup. Though we have many friends in the auto service business, and used to lease several properties to Texaco and later other commercial auto companies, there was no question but that this car was going to go to Suntrup when it was damaged. And our faith in them was certainly well placed.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone involved in the process from Suntrup was helpful, caring, and professional. In particular I would like to single out Tammy Korman Who was the collision center manager who went out of her way to keep us informed of each step of the process and Matt Barthelmass who went out on the cold and stormy day to look at our car and assess it while it sat on the parking lot so that he could simply tell me his opinion of the nature of repairs or if he thought the car be totaled. When I told him that I wasn’t going to hold him to what was said since I understood the car hadn’t been put up on the rack and looked at yet, he understood and answered my questions without deflecting at someone else to handle because he couldn’t give me a definitive answer at that early stage. Both of these people took pride in their jobs and in helping their customers.
My Experience - 5.0/5.0 -
I appreciate the text updates on my vehicles repair process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
The Collision repair facility was phenomenal. The insurance company Safeco was horrific.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Absolutely.
Repair Quality - 5.0/5.0 -
We could not be happier. Tammy was wonderful to work with and her crew did a great job.
Customer Service - 5.0/5.0 -
The customer service was top notch!
Returned Clean
My Experience - 5.0/5.0 -
Tammy and her team did a great job repairing my 4Runner. Thanks again. Great job. If I need a repair in the future you will be the only place I will go.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
My car repair was originally scheduled for September 12th. I called the office on Friday Sept 9th and no one could confirm car parts had been ordered and they said they would “call me right back.” I never received a phone call until Monday Sept 12th and was told parts were there and I could bring my car in the next day. I dropped my car off the 13th and then received a phone call Thursday September 15th that I needed to come pick up my car because not all the car parts had arrived. Please note I am paying out of pocket for my rental car bc the person that rear ended me did not have insurance and I didn’t have rental car coverage at the time of the accident. Sun trup was kind enough to cover the cost of the rental car for those few days. I asked for them to make sure all car parts had arrived before scheduling me to come back. Car parts were on major back order. Finally all car parts had arrived and I dropped my car off November 14 and was told the estimate would be done by November 23, 20022. Receive email stating it was pushed back to 12/2/22 because not all parts were there. Once again, I’m frustrated because I’m paying an extra week for rental car. Sun trip did not offer to cover this extra rental car. My car was finished Friday 12/2 and I picked it up after work but unfortunately a back taillight was not working. I returned Monday 12/5 and they happily fixed the taillight. I called Su trip many times in the process of September thru December & every time I called, no one could give me a specific answer but they always said “ I’ll call you right back.” I am frustrated with your department using those words “I’ll call you right back” because no one did call and I had to call them again to get answers. While the work on my car is complete, & my car is running great, I am frustrated with the overall communication during those whole process & the lack of the parts being in when I was told they would be. Please do better with communication and I would love it if I could be reimbursed for the extra week of my rental car since your department said you would hav3 the parts & didn’t have them in in a timely manner.
Likely to Recommend - 0.5/5.0
Repair Quality - 3.0/5.0 -
I had to go back missed a tail light that the bulb was out. A detail, that I as not a car person, even noticed
Customer Service - 3.0/5.0 -
I had lots of postponements with my car repair. Everytime I called the office to get updates they consistently told me some was sick or not in the office & that they would call me “right back.” I never once received a phone call back when they specifically said they would call. I had to call them myself each time to personally follow up. They are not a company you can rely on for customer communication
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The work was very well done. I am very happy with the care taken with my car. The deep cleaning you gave it was a nice touch and is very much appreciated. My only suggestion for improvement would be to make your communication about hours of operation consistent. When I scheduled my repair work, I was told that the body shop office opened at 7:30AM. When I arrived to drop it off, I was told that I was early and that the office opened at 8:00AM (the office DID work with me though, even though I was there before 8:00--I was not inconvenienced in any way). Oh, the recording I heard while I was on hold said that the body shop opened at 7:00AM, so that is a third different time. But again, mostly I want to say that the repair work was very well done. I am very happy and would recommend your shop without hesitation.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
wonderful and timely work!
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0
Customer Service - 2.0/5.0 -
Shop delayed my appt by a week. I called Thurs to confirm my Friday drop off and that was when i was told. Shop installed aftermarket windshield even though the work order had FORD written on it multiple times. Shop got dirt in the paint in 1 spot and overspray in multiple spots. Shop did not offer a courtesy ride or to cover my 2 UBEr trips that were only necesary because they screwed it up the first time. Gave me back my car with interior and exterior covered in soap spots from the install.