Suntrup Collision Center
Our collision center is known for its expertise, honesty, and stellar service. Here at Suntrup Collision Center, our technicians are trained to work on all vehicle makes and models. Our office staff is committed to delivering superior quality and customer service. We provide a high level of communication throughout the repair process including text and email messaging with our customers. When it comes to collision services, we are proud to be the preferred choice of drivers in the Saint Louis area.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
My window is slow to go up now, but, does close.
Customer Service - 5.0/5.0 -
Very friendly. Received email updates daily telling me where my car was in the process. Still need to go back for some small parts that had to be ordered.
My Experience - 5.0/5.0 -
Excellent service. Much appreciated!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They did a great job of keeping me posted on progress. While the repairs took longer than I would have liked it was beyond their control
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thank you all so much. So happy to have my car back! Maryanne
My Experience - 0.0/5.0 -
Problems from Suntrup’s end Include not being called when my car was ready, and four screws missing from outlet for my electric car
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
Four screws left off outlet for my electric car, so I had to return to have them placed.
Customer Service - 3.0/5.0 -
Happy that repairs did not cost me anything, but very hard to get a response from representatives. My agent had to “escalate” a request in order to get a response.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 1.5/5.0
Repair Quality - 2.0/5.0 -
none
Customer Service - 2.5/5.0 -
still don't have my car back
Likely to Recommend - 2.5/5.0 -
Not sure. But if i do I will warn them to stay all over this department.
Repair Quality - 3.0/5.0 -
The repair work was good. I feel considering that I made the appointment in July that you had my car for an excessive period of time and there was zero communication from Suntrup to me. In addition to the collision repair I asked that my oil be changed and someone look at the back up camera as it occasionally goes to an all blue screen. The oil was changed but not documented so I assume this was done as a courtesy? No knowledge of the camera was looked at and it still exhibits the blues screen as recently as yesterday.
Customer Service - 2.5/5.0 -
No communication while my car was worked on. 7 days including a weekend
Returned Clean
My Experience - 5.0/5.0 -
First class service with a stressful situation. The process was very easy, communication was superb and staff enabled me to leave the rental car at Suntrup. In addition, my car was not only repaired, it was cleaned, vacuumed and interior wiped down.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job! Fast and loved that was kept updated with every step
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The communication was top notch. I always felt informed on where my car stood as far as timing. But here’s the above and beyond kicker- I got my car back and I felt like it had been derailed. The inside was the cleanest it had been in a long time( I have 10 year old twins who are active in sports and we carpool!). The floor mats were brand new, (I actually thought they put new ones in there, until I found the small rip that I knew was there), the seats were cleaned, the dash was wiped pristinely clean. The repair looks perfect and I can’t tell anything was wrong, but the delivery condition was a much appreciated bonus. All repairs will come here. Everyone on the staff was great also.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing shop that does great work, communicates well and timely, meets their stated deadlines and goes above and beyond. I couldn’t be any happier with the work done and the status of my car afterwards.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great job would recommend to others
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I love Ford!
Repair Quality - 5.0/5.0 -
Repairs were great! Communication was great! Informed of delays. Not sure why a 3 day repair took 11days. Excuse-Covid??
Customer Service - 5.0/5.0 -
Caring, listened, empathetic and kept informed
Returned Clean
Likely to Recommend - 5.0/5.0 -
Truly wonderful experience and I was absolutely delighted by the fantastic total car cleaning that the Suntrup provided
Repair Quality - 5.0/5.0 -
Excellent quality work!
Customer Service - 5.0/5.0 -
Truly great Customer service
My Experience - 5.0/5.0 -
Everyone was very helpful. And the job was done very quickly and efficiently.