Susi Auto Body

5.0 (1,432reviews)
99%
53 Freeport St.,  Dorchester,  MA  02122

Susi Auto Body specializes in a complete service experience. When a customer has an accident, the situation can be extremely confusing and exhausting. Here at Susi Auto Body, we specialize in handling all communications with your insurance company, providing on-site rental vehicles with no deposit, and providing a finished product that is second to none. We employ a highly trained staff of appraisers, customer service representatives, auto body technicians and painters that make up a service team like no other. As a third generation, family-owned business, we have repaired vehicles for generations of families, including some families of four generations. We take pride in knowing that our work has stood the test of time and transcended generations of families. Please, ask around about us. Our customer’s opinion of our service and finished product is extremely important to us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Vietnamese
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.

Reviews (1,432)

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I already have recommended Susi Auto Body.

Repair Quality

Looks beautiful again. I'm very happy.

Customer Service

Outstanding service.

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Customer Service

Customer service was amazing and they did an immaculate job on the repair! Will go to Susi again and have already recommended them to my friends!

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I will recommend Susi to anyone, because the provide great service

Repair Quality

The process was smooth, people were respectful, considerate. More importantly I received a discount from John and his team

Customer Service

The car is new again, the service was great and the job was done in a timely manner. Very happy with it.

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My Experience

good

My Experience

Great customer service and very satisfied with the outcome. I would recommend them to all!

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Repair Quality

Very satisfied.

Customer Service

Outstanding service. I was very pleased. Keep up deleving service.

My Experience

Great friendly staff. They kept me up to date with repairs on a daily basis and I always know when the car was going to be ready for pick-up. The car looked like new and was clean when I pick it up. Which was earlier than initially expected.

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Repair Quality

My car looks like new, body work and paint is perfect.

Customer Service

Staff is very informative and friendly. At any point in time I knew the status of my car repair and the estimated completion date.

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My Experience

Excellent service

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Repair Quality

The repair was thorough and complete. Excellent. They went above and beyond.

Customer Service

Tony and John were my primary points of contact and they had impeccable customer service, they communicated updates often, they went above and beyond to ensure I was informed and confident in the quality and care of the auto service and their collaboration around my auto claim. I've been to Susi twice after auto accidents and each time have had a great experience. The staff behind the front desk are really great as well. I would recommend Susi to others for there auto care needs for sure. They go above and beyond.

My Experience

Everything was well done from the repair to the customer service

Likely to Recommend

Repair Quality

Personable staff that made me feel at home. The front desk guy actually remembered me from previous business last year. The communication, and excellent workmanship.

Customer Service

They agreed to investigate structural problems not related to the accident. Seemed to offer a good price for that additional work.