Susi Auto Body

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Twenty-four hours after landing in Boston from vacation in Cancun, I was rear-ended on I-93 South by a driver who had received his temporary license that very day and had rented a BMW SUV just 90 minutes before crashing into my car. From start to finish (and even beyond), my experience with Tony at Susi Auto Body was outstanding in every possible way. The entire team was friendly, professional, and incredibly efficient. Tony kept me perfectly informed with timely text updates, including when parts arrived and as each stage of the repair progressed. The shop and garage area are spotless, and when I picked up my car, it had been detailed to look even better than when I bought it. What truly sets Susi apart is the follow-through. Just two days after the repair, I began having battery issues and had to jumpstart my car multiple times. Tony welcomed me back without hesitation, diagnosed the problem, and replaced the battery the same day. Susi Auto Body is a tremendous asset to Liberty Mutual. It’s clear why they’re part of Liberty’s SSP (Superior Service Program), as well as Geico’s ARX and Farmers’ PAS networks. Their customer service, transparency, and attention to detail are second to none. I couldn’t recommend them more highly.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Thank you for going above and beyond with the repairs. Outstanding performance, Justin was awesome with keeping updates and communication on the process of the repairs. Thanks again Susi Auto body team on job well done.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

I love the quality of work except one of my front lights is out. I need to call them about that.

Customer Service - 5.0/5.0 -

Customer service was grest

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

True professionals

My Experience - 5.0/5.0 -

I’m sending in this request for comment, and I personally wish that every company had someone as professional and helpful as Toni was for me . His service should be recognized. A+ !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Every company should have people like Toni

Likely to Recommend - 5.0/5.0 -

Good

Repair Quality - 5.0/5.0 -

Very good

Customer Service - 5.0/5.0 -

Good

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was clean and running great when returned.

Customer Service - 5.0/5.0 -

Susi was great at communication!!!!!

Likely to Recommend - 5.0/5.0 -

Wow good job thank you

Repair Quality - 5.0/5.0 -

Hi:- very interesting thank you

Customer Service - 5.0/5.0 -

Hi:-very nice and impressive work so continue by this effort

Likely to Recommend - 4.5/5.0

Repair Quality - 3.5/5.0

Customer Service - 3.5/5.0 -

I'm satisfied with work made on my car...looks like new car. thanks for work...congratulation.

Likely to Recommend - 5.0/5.0 -

I would recommend to everyone I know

Repair Quality - 5.0/5.0 -

Thank you I had a great experience everyone was super nice and my car looked fantastic. I loved that they took car of my rental I didn’t have to do a thing they did everything. I would recommend them in the future .

Customer Service - 5.0/5.0 -

Everyone was super nice

My Experience - 5.0/5.0 -

Best autobody shop, hands down! They were very communicative from start to finish and truly go the extra mile for their customers. The quality of their work and customer service is unmatched. I’m beyond happy with each experience — they’ve have a forever customer! Thank you so much, Susi Auto Body!!

Likely to Recommend - 5.0/5.0 -

Amazing Service from Start to Finish! Susi Autobody was absolutely fantastic! From the moment I dropped off my car, the team kept me updated every step of the way with great communication about the status of the repairs. They were so accommodating and flexible when it came time to pick up my car, which made the whole experience stress-free. My car looks amazing, and I couldn’t be happier with their work and customer service. I’ll definitely be a loyal customer for life!

Repair Quality - 5.0/5.0 -

I wish I could give more than 10 stars!!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service and workmanship! Great communication and detailed the car!!!

Likely to Recommend - 5.0/5.0 -

Great.service

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Excellent service and Tony is great to with. He isvvery knowledgeable and professional. I would recommend Susi to anyone who needs body work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Very friendly people.

Customer Service - 5.0/5.0 -

Really nice service

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

Already have, I sent my sister over the weekend for a tire repair.

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Tony was such a huge help navigating repairs and also working with my insurance company! 10/10

Likely to Recommend - 5.0/5.0 -

Excellent customer service and clean facilities.

Repair Quality - 5.0/5.0 -

Quality of work was excellent. I could not distinguish the old from the new.

Customer Service - 5.0/5.0 -

Great customer service! My car was ready in the allotted time quoted by the shop.