Swickard Collision Center

Likely to Recommend - 4.0/5.0

Repair Quality - 2.5/5.0 -

Still work in process trim pieces were not replaced but we're damaged in the collision parts are on order. Bumper does not line up it is 1/2 ince off

Customer Service - 4.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Patrick was on top of my repair progress and kept me informed all along the process. He answered every question I had and my truck looks beautiful

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Staff was awesome, thank you for fixing her up.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

So thankful for your kind and knowledgeable staff. Will always recommend and return.

Likely to Recommend - 2.0/5.0 -

This would have been a 10, but the fact that Management did not take responsibility for the damage, my car sustained while at the shop has reduced my confidence in the shop’s honesty

Repair Quality - 4.0/5.0

Customer Service - 1.5/5.0 -

Patrick gives the usual wonderful Customer Service, but the fact is my car was damaged well at your shop and the management refused to take responsibility and that says a lot to me as a customer!

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

you guys were super awesome!!!! God bless you

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

It took too long.

Repair Quality - 2.5/5.0 -

It took months to get in. Then when I called to ask when, I had to wait another 2 weeks. It was as if I was forgotten.

Customer Service - 3.5/5.0 -

The people were nice.

Returned Clean

Likely to Recommend - 3.5/5.0

Repair Quality - 4.5/5.0 -

The shop did a beautiful job of repairs on my car. They washed the exterior and it looked so nice. I only give less than 10 for the following:It took 3 months to even get a repair appointment. Insurance was used and even though I was 100% not liable we had to deal with questions about my deductible. It was resolved but should have been simpler.

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

They did a great job, and a bonus my car was washed when I picked it up!

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 2.5/5.0 -

I don’t know if any other shop in the area would do any better.

Repair Quality - 1.5/5.0 -

They got it done, but there are deficiencies, having to do with locational circumstance, that I will have to finish myself: 1) the horn does not work 2) the hood is misaligned, will require shims at the latching mechanism to bring alignment flush with quarter panels 3) bumper is missing finishing plugs and front plate holder 4) fan on front of engine is warped 5) fresh air gasket between filter box and hood is missing Unfortunately I am from another city and live live 1000mile away, could not hangout in Anchorage to take the vehicle back and wait for these items to be addressed. As a side note, someone rifled my vehicle and stole a lot of personal property in the three months the vehicle was in the repair shops possession. Yes I read the fine print that they take no responsibility for that kind of thing, but extremely disappointing.

Customer Service - 4.0/5.0 -

Nice guys, in spite of parts delays. Some communications issues.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 0.5/5.0 -

Every time we have taken the car to Swickard, it has taken several weeks to months to get the car back. Repairs are never completed, because Swickard 'claimed' previous damage. The vehicle always has something more wrong when returned. When the vehicle was in a prior accident and came to Swickard for repair, it had more miles on the receipt than were showing on the dashboard! (Patrick said, "Well, that is what our records show the mileage is") HOW?? Did Chrysler turn back the mileage before selling it to us - HOLY CRAP!!!

Customer Service - 1.0/5.0 -

We were told the insurance was waiting for the manager at Swickard to sign the estimate. We never received notification that he did.

My Experience - 5.0/5.0 -

Patrick did a great job from start to finish. Very helpful and responsive. As well as others in the office team. Sean the technician who did the complete job is deserving of recognition as well. Congratulations to the entire team for job well done!!!

My Experience - 5.0/5.0 -

I had an amazing experience with Swickard Collision Repair! The employees were fantastic — friendly, professional, and truly went above and beyond to make sure my car was repaired perfectly. From start to finish, they kept me updated and made the entire process stress-free. The quality of their work was outstanding, and my car looks as great. I couldn’t be happier with their service and would 10/10 recommend Swickard to anyone in need of collision repair. Thank you for such exceptional service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had an amazing experience with Swickard Collision Repair! The employees were fantastic — friendly, professional, and truly went above and beyond to make sure my car was repaired perfectly. From start to finish, they kept me updated and made the entire process stress-free. The quality of their work was outstanding, and my car looks as great. I couldn’t be happier with their service and would 10/10 recommend Swickard to anyone in need of collision repair. Thank you for such exceptional service!

Customer Service - 5.0/5.0 -

I had an amazing experience with Swickard Collision Repair! The employees were fantastic — friendly, professional, and truly went above and beyond to make sure my car was repaired perfectly. From start to finish, they kept me updated and made the entire process stress-free. The quality of their work was outstanding, and my car looks as great. I couldn’t be happier with their service and would 10/10 recommend Swickard to anyone in need of collision repair. Thank you for such exceptional service!

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Phone calls were professional and e-mail correspondence was prompt. There needs to be better correspondence with State Farm and clients on location of body shop compared to the dealership. Repairs where not quite complete with electrical, one of the headlights was still disconnected. Ended up with having to reset engine codes (easy but gave some anxiety for wife when driving with all the engine lights). And because of a mistake with the problem solving ending up having to do a idle reset. Also easy solution, but could have been avoided if the electrical was thoroughly gone over before the repair was completed. I also sent 2 inquiries about having the window repair done at the same time, but there was no follow through, in helping us to make this take place. One more positive note, I appreciate that the repair took place within the allotted estimated time frame.

My Experience - 0.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean