Terry's Body Shop, Inc.

4.9 (1,417reviews)
98%
101 N. Bailey Lane,  Purcellville,  VA  20132
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In operation 42 years, 25 years at this location.

Terry's Body Shop is family owned and operated. Terry started his business in 1984. He is born and raised in Loudoun County. Terry's Body Shop works with all major insurance companies and has state of the art equipment to meet your repair needs.

Services
  • Free Estimates
  • Lifetime Warranty
  • Automotive Glass Replacement
  • On-Site Car Rental - Enterprise®
Payment Types
  • Cash
Languages
  • Spanish
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat 9:00 am - 12:00 pm
* Holiday hours may differ.
Call
Email

Reviews (1,417)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for delivering exceptional repair quality, with vehicles frequently described as looking brand new upon return. The professionalism and friendliness of the team are highlighted across numerous reviews, with many customers noting long-standing loyalty spanning decades. Timeliness is a strong point, with many repairs completed ahead of schedule. The update and communication system receives particular appreciation, keeping customers informed throughout the process. A few customers noted areas for improvement directly in their feedback, including occasional delays due to parts availability, instances where communication required customer follow-up, and rare quality oversights such as misaligned bumpers or missed repair spots. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop to others.
AI-Generated from reviews written in the last 12 months
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"Terrys body shop is simply the best. Professional, kind, and flawless work. You dont need to go to any other body shop."
"... provided and completed within a very reasonable time. The repair looks great, as if damage had never occurred. A new bumper had to be installed. Although it is ..." Read more
"This is our fifth time or so using Terry's and our vehicles have always coming back looking like new. Cannot recommend enough!"
"Everything looks great. Paint matches. Doors work perfectly."
"... bracket was placed on the right side of the bumper, there were still some gaps. Better than the 1st time, but not the same as it was prior to the accident." Read more
"... proceeded. My truck looks good as new. Plus they started the date promised and completed it ahead of schedule.Terrys is a great old fashioned shop that treats ..." Read more
"... they could get it done earlier than scheduled and they got it done within an hour after I called which is 5 days earlier than promised" Read more
"There were delays due to parts availability and bad weather. Definitely not your fault."
"It took 1 day longer than originally estimated, which is still really good."
"... shop always delivers great results with no excuses. On schedule and excellent quality work" Read more
"Great job and like the update system that communicated during the process. Nice to have updates and not have to call in or ..." Read more
"Amazing service! Kept me informed all along the way with service updates. I've dealt with lots of auto body shops, but this ..." Read more
"Excellent customer service and frequent emails advising of the completion date. Very customer focused!!"
"I have total Trust in Terrys Body shop. The service and communication is outstanding. They make you feel like youre the only customer. Thank you ..." Read more
"I heard nothing until I called on the day I picked it up to see what the progress was."

My Experience

It was a pleasure dealing with Terry's Body Shop. They do a good job and communicated well with me during the process.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The work was done thoroughly and in quick time. We definitely appreciate the emailed updates throughout the week. That was very helpful! Derrick has been great to work with.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Absolutely recommend

Repair Quality

Looks like a brand new Mercedes

Customer Service

Wonderful customer service from the front desk to the service advisor

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Always do an excellent job!!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

This is our fifth time or so using Terry's and our vehicles have always coming back looking like new. Cannot recommend enough!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have total Trust in Terry’s Body shop. The service and communication is outstanding. They make you feel like you’re the only customer. Thank you for your service!

Likely to Recommend

Repair Quality

The work and service was excellent.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

We often recommend the shop for repairs large and small.

Repair Quality

From the front office to the shop they are professional and accommodating.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

very pleasant and easy to work with.

Customer Service

excellent

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Derrick and his team are the best!!! Family business going back many years with his father Terry!!! Always working for the customer. Thanks to All

Likely to Recommend

Repair Quality

Friendly family business been around for a long time. My truck was there 4 days and fixed on time as always. God Bless Terry, Derrick and whole team. Thank You!!!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Not only did you do an extraodinary job on the requested repairs, but you found and corrected a long-term problem with wind noise on the driver side window.

Likely to Recommend

I personally have another car in for body work!

Repair Quality

Great customer service

Customer Service

Great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I brought my Honda in after a hit and run incident and all the techs and staff at Terry’s are so nice, accommodating, and provide excellent results. I am very happy with how my car looks!!

My Experience

Been using Terry's since I was in my teen years and now entering 60's, I cannot say enough good things about the quality of work they provide, the friendly of the staff and the extra steps they take to make sure you leave feeling happy and satisfied.

Likely to Recommend

Repair Quality

I love Terry's Auto Body. Always a pleasure dealing with them. Great quality service.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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