The Collision Shop

4.9 (677reviews)
98%
81 Adams St,  Manchester,  CT  06042

In operation 90 years.

Our Collision Center at Carter Chevrolet repairs ALL makes and models of vehicles. We are a Direct Repair Shop for several insurance companies, and we are happy to work with any and all insurance companies to get you back on the road quickly and safely. We offer free estimates as well as assistance in handling any questions on insurance claims. For your convenience we will help in arranging alternate transportation to fit your needs. In order to work on today’s complex vehicles, our highly skilled technicians are ASE and I-Car certified. The initial evaluation of your vehicle will be prepared using the latest in computer assisted estimating systems. Digital photographs are used with all estimates to ensure accuracy and efficiency in processing insurance claims. We also use state of the art computerized paint mixing, frame straightening and alignment equipment. We offer lifetime warranties on most of our work.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (677)

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Perfect

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Excellent service from quote to finish.

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They were very nice and helpful and there work is an amazing, they also kept me updated every week.

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I would highly recommend The Collision Shop to my family and friends.

Repair Quality

Car looked brand new! Couldn't even tell that it needed or had any repairs done. It looked exactly like the 1st day I brought it home.

Customer Service

Troy was amazing!!! From start to finish. He was very patient and understanding taking the time to explain things as needed and he kept me updated along the way. Made me feel super comfortable throughout this whole process making sure that we took the best route to getting my repairs done, and back on the road asap. I would highly recommend The Collision Shop to my family and friends.

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The repair was flawless and exactly as we hope it could be

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All the estimates were transparent and explained well. Tami even found us the auction record from previous repair, which was really helpful

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I cannot say enough about my point of contact Tamie Hartley . Long story short , in spite of my lack of exposure as to the process on through my insurance contacts who acted below standards . Tami held the Flag for me , without any compromise on quality in spite of the insurance company's lackadaisical attitude and low-level work ethic . I just want to say Tami fought for me in the front lines and never compromised quality of work or standards and she kept evolving until she felt , my vehicle was done right for the nature of my chosen profession . My hat's off to Tami Hartley . Please take good care of solid operators .

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Without question

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Quality of work is outstanding. Customer service and communication, Outstanding. Rarely do you have as good a customer experience especially with an issue like this

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We have used them before and will continue to do so if needed.

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Everything was handled from start to finish without mishap.

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The communication and work performed were excellent.

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They are amazing great customer service and great repair on my car feels like it drives better than before the accident 🙏🏽

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Very pleased with the repairs.

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I was hoping for a new door shell not the door repaired. Repair is pretty good but I can tell where it is...

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Customer service was great

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Won’t put another person through what I went through with your shop I should have gone elsewhere from the start!!!

Repair Quality

Totally unhappy with most of what went on with the repair from not being updated with progress on the repair to being lied to and told my seat belts were fine when they were both damaged in the accident. I had to call back and yell at the staff to get them replaced that should not have happened they new when I came in that my seatbelts were both done to lie and send me away with bad belts was wrong. I won’t recommend this shop to anyone.

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The only time I received any update on my truck was after calling to find out what was going on.

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Repair Quality

They did a amazing job on my truck

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Customer service was excellent

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In this time of tariffs and the accompanying sticker shock prices, we all are looking to extend the life of our cars. As such I will surely let my circle family & friends know of your shop.

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Timely and thorough service.

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Very good work performed.

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