Theodore Robins Ford

Likely to Recommend - 5.0/5.0 -

I have already told my family and friends to use this body shop no matter what kind of car. I had my MBZ E63 wagon (130K car value) repaired there first then returns with my Toyota truck. Will never use another body shop for any of my car repair needs

Repair Quality - 5.0/5.0 -

Excellent quality of work and their team has best attention to detail to assure your complete satisfaction.

Customer Service - 5.0/5.0 -

Excellent customer service and their communication throughout the process was very helpful

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Excellent, Flawless. I cannot find even a trace of evidence that a collision ever occured.

Likely to Recommend - 5.0/5.0 -

At the same lot for over 100 years? Speaks for itself.

Repair Quality - 5.0/5.0 -

Flawless Body Work, Flawless Paint. Cannot detect any remnant of a front end collision. Handles like a new car, no drift, no shudders, shakes or vibration. Work is worthy of Robin's heritage and longevity.

Customer Service - 5.0/5.0 -

Flawless Body Work, Flawless Paint. Cannot detect any remnant of a front end collision. Handles like a new car, no drift, no shudders, shakes or vibration. Work is worthy of Robin's heritage and longevity.

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0

Customer Service - 4.5/5.0

Returned Clean

Likely to Recommend - 0.5/5.0 -

NEVER would I ever recommend this dealership to anyone for any reason- for repairs or purchasing a vehicle. I have been a customer there for 5 years and we will never ever come back. WE are need of 3 new cars in our family over the next 6 months and not only will we not buy anything there we will no longer buy Fords. We have 3 fords now and we are changing to another manufacturer. We have had Fords our whole lives and we will never give Ford our business again. We way overpaid for the service we got done (over 13,000.00 in service charges) and over half of what we had done was not done right and there were new problems with the truck when we picked it up. Just yesterday we found a lose part on the battery because they didn't put something back on correctly when they performed a batter test /service.

Repair Quality - 0.5/5.0 -

The repairs took way too long, several repairs were not done correctly and we had to bring the car back 3 times, and we found new things wrong with the car that were not broken before we left it at ford when we picked it up the first time that the mechanics broke while the car was there for almost 3 weeks (the driver side seat was broken by Ford while it was there to be repaired for other things) Then, we had to pay for the part to fix what Ford broke.

Customer Service - 0.5/5.0 -

The service manager is horrible and very demeaning to customers. By the 3rd time of bringing the truck back to get repairs done that I was already charged for that were supposed to be done but were not done when I picked it up, I demanded a free loaner car. It was jeopardizing my job to not have transportation. I had to out and out argue with her to get it in front of all the employees. It was horrible. Also - if she was managing service correctly our truck would have been correctly repaired, and we would not have had to come back 3 times.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Everything was great.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great, efficient service.

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

You guys to such a great and thorough job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great service and attention to details

Customer Service - 5.0/5.0 -

Kept me well informed

Returned Clean

Likely to Recommend - 2.5/5.0

Repair Quality - 4.0/5.0

Customer Service - 3.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Everybody was great. Steve White and the body shop did a good job.

Customer Service - 5.0/5.0 -

Everybody was great. Steve White and the body shop did a good job.

Returned Clean

My Experience - 5.0/5.0 -

Great communication. Repairs look good.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repair job came out near perfect. Paint matched great!

Customer Service - 5.0/5.0 -

Everything was easy from start to finish.

Returned Clean

My Experience - 5.0/5.0 -

The Body shop staff was very professional, My car looks great George & Marcela explained the repair process and Kevin updated me on the repairs. When I picked up my car it was clean and the damage was repaired car looks like new. Will recommend this facility to anyone that needs collision repairs.

Likely to Recommend - 5.0/5.0 -

Highly recommended

Repair Quality - 5.0/5.0 -

Staff at the Bodyshop was professional and courteous. George and Marcela explained the repair process and Kevin updated me on repair status. When I received my vehicle it looked like new they did a great job. I will reccomend this bshop great service, my car was also washed when imI picked it up.

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Very prompt service and very good updates about the repair. Only negative was the smell of cigarette smoke left in the car.

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0 -

I brought my Toyota truck for body work when I picked up my wagon. And I took my Brother in laws Ford truck in for transmission work and body work which is being done now and he lives in Northridge

Repair Quality - 5.0/5.0 -

George the body shop repair manager is very very diligent and gets the job done right. Anytime I had a question he was always available to answer my questions and kept me informed thru the whole process. I have worked with many body shops and I can honestly tell you I have never had an experience so positive as I did with Theodore Robins Ford. To be honest I never thought that a Ford dealer could repair my Mercedes Benz just because of my thought was how will a Ford dealer know how to do the repairs on a Mercedes when they specialize In Fords. My family is a big Ford Family supporter. I just happen to have a Mercedes. My father was an engineer in Michigan at the Ford plant after he graduated from Ohio State and was a key employee there. We owned every Mark ‘s they made Mark 3,4,5,6 and I owned a mark 7 which was my first car when I graduated college. My mom had the twin cars , cougars. Me and my sisters had mustangs and mustang 2 etc. My mom currently has a ford escape. So hats off to you and the company. My brother helped build South Bay ford into the dealership it is now. He worked there back when they were a little dealership in the South Bay and this was when the Ford Explorer came out. He told the owner buy as many of these vehicles you can for inventory and I guaranty we will sell them. This is when they were a small place and after that Southbay Ford blew up into a huge dealership. My comment I truly believe in for Theodore Robins Ford is to do a major add campaign about their over 100 years in business and still family owned and operated. Not many business can accomplish this. The world of California needs to know when you want to buy a ford Come to Costa Mesa where we the Robins family has been doing this for over 100 years and with this much time and experience in our family owned and opera business we must be doing something right to still be here after 100 years. A big sign everywhere established in 1923 to be exact Feb 7, 1923 signed an agreement with Ford to open the dealership. On license plate frames. Etc. Ok I said enough. Finally George is an excellent dedicated employee and deserves recognition for his commitment to the Robins dealership.

Customer Service - 5.0/5.0 -

Best customer service

Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

The repair job was done quickly the repair was ok it could of done better but all in all it was all good

Customer Service - 4.0/5.0 -

No one ever called me about anything

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Always a pleasure

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean