Thomas E. Brown Inc.

4.8 (1,037reviews)
100%
5030 Arthur Avenue,  Mechanicsburg,  PA  17050
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In operation 66 years.

Browns Auto Body Werks has been in business for over 50 years providing outstanding service and repairs. We have the most current updated equipment that is needed to repair todays high tech cars. Our technicians are ASE & I-Car certified.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
Payment Types
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Subaru
Volvo
Call
Email

Reviews (1,037)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, professionalism, and attention to detail, with many noting that their vehicles were returned looking like new or even better than expected. The repair work is frequently described as flawless, top-notch, and outstanding. Communication stands out as a major strength, with customers appreciating regular email updates and prompt responses to questions throughout the repair process. Timeliness is also highlighted positively, with several customers noting repairs were completed ahead of schedule. A few customers mentioned minor concerns such as delayed completion dates due to parts availability and occasional follow-up visits, which they attributed largely to factors outside the shop's control. Overall, customers express high satisfaction and willingness to recommend the shop, with many noting they are repeat customers who return due to consistently excellent results.
AI-Generated from reviews written in the last 12 months
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"... particular about our cars. We don't expect perfection, but you came pretty close. You have a standard that is very difficult to match. Very well done!" Read more
"The bumper looks great! The rims look brand new, thank you for taking such great care in fixing them ..." Read more
"The repair looks beautiful and you would never know it was damaged. Everyone was very professional and ..." Read more
"... vehicle here,and despite the little glitches this time, they do excellent work and my cars have always come out of there looking like nothing ever happened to ..." Read more
"Work was done perfectly - looks great! Updates were timely and staff were very pleasant to work with. ..." Read more
"Brown's service is incredible. Our vehicle was repaired and returned ahead of schedule, looking like it just rolled out of the showroom. ..." Read more
"They got me in quick and had it done in a very timely manner"
"... professional and nice to deal with. Also impressive was that the repairs were completed ahead of schedule. We would highly recommend Thomas Brown's." Read more
"Yall were so sweet and got things done SO quickly! I cant thank you enough!"
"... costs, as I didn't want to shop for a replacement. Early estimated completion dates were pushed off a couple times that disappointed; this is the only reason I scored ..." Read more
"... from my initial appointment through my pickup. The communication while the repairs were ongoing was outstanding. I would highly recommend this shop to anyone needing ..." Read more
"Very smooth process from start to finish. Love the email updates along the way keeping me informed of what was happening. Everyone was great and helpful."
"... great job on my BMW repair. Finished in 2.5 weeks and kept me informed the whole time as the status of the repair progress. Appreciative to know this and ..." Read more
"... car looks great; no sign that it was ever damaged. Browns completed the repair in a timely manner, and updated us regularly. We are extremely satisfied." Read more
"... thoroughly explained all that needed to be done and kept me informed of their progress at least twice a week while they had my car in for repair. I felt at ease ..." Read more

Likely to Recommend

Repair Quality

The car was the cleanest it’s been since it was purchased. Wonderful job. I would highly recommend you to anybody.

Customer Service

I was kept informed during the process

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Hi this is Janet D’Angelo, I’m the one who brought my Camry twice to your facility. I was very happy with the time & the work that was done on my car.

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

A few minor things and Eric is going to take care of them. So overall very happy about that. Roof came out great. Very minor imperfections that are being taken care of. That being said Im very picky.

My Experience

It was great and everyone was very nice. They kept me informed as to what was happening with my vehicle.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Browns Auto Body was great! From the beginning of getting an estimate to coordinating with insurance and the fast service was great. It was very easy for them to coordinate the rental car and when picking up my car they took care of reaching out to Enterprise for them to pick it up. I would recommend anyone to use Browns for their next auto body.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I’ve been with Erie insurance for many years.The fact you’re a direct repair service adds to the fact that your work quality and paint jobs are second to none. I’ve had several of my vehicles to you over the years and and find consistent quality work! Well done. The paint on the right rear fender and tail gate ‘makes the rest of the truck in need of painting. Beautiful work! Thank You.

Likely to Recommend

Repair Quality

Top Quality very pleased.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

When life brings unexpected challenges, having a team you can trust makes all the difference. Our Volvo XC40 has been repaired by Thomas E. Brown twice—once in 2025 after being covered in line paint, and again this July following an accident. On both occasions, Eric and the team demonstrated exceptional professionalism, craftsmanship, and care. From estimate to delivery, the process was clearly explained, and we received regular updates on our vehicle’s progress. Their communication and commitment to quality gave us full confidence that our Volvo was in excellent hands. What sets Thomas E. Brown apart is not only their technical expertise, but also their integrity and customer service. They understand that repairing a vehicle is about restoring peace of mind. Each time, our Volvo was returned in like-new condition. We are sincerely grateful to Eric and the entire team for their honesty, attention to detail, and dedication to excellence. We highly recommend them to anyone seeking a collision repair facility that truly values quality workmanship and customer care.

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Easy to work with. Regular updates were helpful. Smooth process including coordinating with insurance and rental car company. Great experience.

My Experience

Likely to Recommend

Repair Quality

Car looks great, and service was finished quickly.

Customer Service

Great customer service.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Your diligence and commitment to excellence are exemplary. We will continue to recommend you to others.

Likely to Recommend

I don't know of another shop I would recommend more highly.

Repair Quality

We are very particular about our cars. We don't expect perfection, but you came pretty close. You have a standard that is very difficult to match. Very well done!

Customer Service

Exceptional. You were very polite, courteous, and respectful. You were very responsive in communication, and kept us informed every step of the way

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I have had several cars repaired by Browns in the past and have never been disappointed. Just had my Volvo repaired and they did an excellent job. Very professional and responsive. Highly recommend!

Likely to Recommend

I have used TB in past on multiple vehicles with great results. I will continue use TB when needed and will surely recommend them to others.

Repair Quality

Excellent clean and flawless work

Customer Service

Very personable

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have used Thomas Brown before and have always been very satisficed with the service and their friendly staff.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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