Thomas E. Brown Inc.
In operation 66 years.
Browns Auto Body Werks has been in business for over 50 years providing outstanding service and repairs. We have the most current updated equipment that is needed to repair todays high tech cars. Our technicians are ASE & I-Car certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Good work on the truck, great updates and very professional operation, thanks.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent bodywork and attention to detail. Very friendly and accommodating.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They do a good job. One of the panels on my car started to show some rust while there probably from sitting with salt on it, which is unfortunate but oh well.
Repair Quality - 5.0/5.0 -
The repair was handled properly. It looks great.
Customer Service - 5.0/5.0 -
The Customer Service at the shop was great. They communicated updates often.
My Experience - 5.0/5.0 -
Brown's service is incredible. Our vehicle was repaired and returned ahead of schedule, looking like it just rolled out of the showroom. It was spotless, inside and out. The staff arw professional yet friendly. Thanks for the amazing job on our van.
Likely to Recommend - 5.0/5.0 -
Already have!
Repair Quality - 5.0/5.0 -
Great job, amazing results!
Customer Service - 5.0/5.0 -
Very professional and friendly. Great communication!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great and is very clean. Thanks so much!
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everything about my interaction with Thomas Brown auto was superb! Very kind, awesome communication and even finished job ahead of schedule! Thank you so much!
My Experience - 5.0/5.0 -
The bumper looks great! The rims look brand new, thank you for taking such great care in fixing them up! Additionally, my floor mats were cleaned for me! Thank you so much!!!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was very friendly and quick to respond to my questions
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I've never been dissatisfied. They work so well with insurance and enterprise. They always emailed me and kept me informed. I would definitely use them again.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks beautiful and you would never know it was damaged. Everyone was very professional and nice to deal with. Also impressive was that the repairs were completed ahead of schedule. We would highly recommend Thomas Brown's.
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
People were helpful. Car looks great
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
R e pair was completed in a timely manner. Everyone we spoke to was courteous and provided accurate information.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Seems like the work was performed well.
Repair Quality - 4.5/5.0 -
It's too early to tell how the mechanical repair(s) will hold up, and I cannot see under the vehicle, but... the repairs/body work on the front that I can see looks fine. The one thing I didn’t appreciate was the way the hatchback/cargo area was left after the search went on for the wheel lug unlock tool. When I opened the hatchback, the floor panels were not replaced properly and were just lying there. A tool pouch was left open and laying in a storage area on the right side. This is NOT the way I brought it in, as the only thing I have in the tire storage area was a blanket. Other than that, I have never touched the floor panel (the vehicle has less than 17,000 miles on it and I have had no need to get under the panels for the spare or anything else that might be there, etc., etc.). I don’t mind your repair person/persons went looking for the wheel lock tool, but I certainly think things should be put back the way they are found. My vehicle is maintained mechanically and kept clean inside and outside. So maybe you need to instruct your people to put things back the way they are found when searching a vehicle that is in your care for repair. Thank you and feel free to contact me (717-432-2888) if you have any questions regarding this survey and my comments. M. “Gunner” Gross
Customer Service - 5.0/5.0 -
Owen and the lady at the counter were good folks and answered any questions I had during the process. We didn't speak much as I called weekly to get updates on the progress, and without a crystal ball they answered as best they could.