Thomas E. Brown Inc.
In operation 66 years.
Browns Auto Body Werks has been in business for over 50 years providing outstanding service and repairs. We have the most current updated equipment that is needed to repair todays high tech cars. Our technicians are ASE & I-Car certified.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Motorcycle Repair
- Detailing
- Paintless Dent Repair
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
While one never wishes to need the kind of service Brown's Auto Body Werks provides, if you do - this is the place to get it done. They worked seamlessly and efficiently with Erie Insurance, Enterprise Rental and our garage, Lehman Volvo. Communication from Day 1 was not only responsive but proactive. Donnie was clear with any questions I had and very informative each step of the way. I plan to return with a classic car soon to discuss some possible elective work. But in regards to the major work they did to our 2017 Volvo S90, I can only say that she drives as good as new and looks flawless, as though nothing had ever happened. I highly recommend this business. Brown's is clearly successful because of their committed, knowledgeable, and friendly employees.
My Experience - 5.0/5.0 -
Excellent job on our car repair
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very happy with the entire process!
My Experience - 5.0/5.0 -
Great job and got it done in a shorter time too!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Wonderful communication. Car smells like nail polish remover, but I doubt that can be totally helped.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
This shop has done quality work on this and other vehicles.
Repair Quality - 5.0/5.0 -
Brown's staff was easy to work with and communication was prompt.
Customer Service - 5.0/5.0 -
Emails and phone calls returned in a timely fashion.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I will continue bringing my vehicles to you to fix. I will also recommend you with my friends.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Car was looked brand new, they even washed my car which was extremely appreciated
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Car looks great. Beautiful repair and wonderful clean-up afterwards.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Appreciate updates
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Took a long time but I was kept updated through out and I’m confident in the quality of the work.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
brand new car - looks great
Customer Service - 5.0/5.0 -
they were great at keeping me updated - especially since the repair took much longer than anticipated
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Overall car was in very good condition when picked up, just some minor adjustments needed and waiting on a part that was backordered.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
I would say I am a very dis satisfied customer. My repairs two weeks longer due to wrong parts. Thomas E Brown sent me an email that they were going to cover my extended rental days. I was later told that’s not what was happening and I got stuck with an out of pocket rental bill. I expected as a customer that when they said they were going to cover my rental days that they would follow through with it but instead I was stuck with paying. Also when I emailed for an update they told me that a mechanic was going to reach out to me. When I reached out to the mechanic they were confused because that was the secretary’s job supposedly is.
My Experience - 5.0/5.0 -
Thank you for the excellent work. We were very happy with the result of the repairs. Having the car come back repaired and detailed was very nice.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very happy with the repairs. Having the card detailed prior to pick-up was greatly appreciated! Thank you!
Customer Service - 5.0/5.0 -
We were updated through the entire process.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Top notch in every aspect of business. Sales, customer service, maintenance, everything
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciated Jess emailing/or calling with daily updates. The packet with the completed work order, warranty information, and a thank you for choosing you was a nice touch and helped assure us that you stand behind your work. The truck looks as good as new externally. Even our floor mats got washed. A job well done to the entire team!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Jess was always in communication with us on the status of repairs either by phone or email.
My Experience - 0.0/5.0 -
The trunk lid was not aligned properly and there was a touch up spot that was to be repaired that wasn't done. There was effort to aligned the trunk lid.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Browns went the extra mile to make sure my car was leaving in beautiful condition.
Customer Service - 5.0/5.0 -
Always polite and congenial.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
My car was fixed quickly. I couldn’t be happier with the work that was done. Thank you so much for taking your time and caring about what you do.