Thornton Automotive Dover
10 years at this location.
Our Collision center is the place to take care of you and your vehicle. We offer free estimates and deal with the insurance companies so you don’t have the hassle. Our collision experts have the experience and skills to return your vehicle to Pre-accident condition. We service all makes and models!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality of work was good. It took longer to get done than I hoped for but overall happy with outcome.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 1.0/5.0 -
Took too long and this was not made clear in the beginning. I'd rather go to D & D Body shop where he can complete the work in 5 business days. Not having a car for 15 days is a major hassle.
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Simply for the absolute professional job performed on our vehicle.
Repair Quality - 5.0/5.0
Customer Service - 3.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Repair took longer than expected. I was called to pick up and when I turned on vehicle it started smoking, I had to leave there longer.
Customer Service - 3.5/5.0 -
The manager was helpful
Likely to Recommend - 4.5/5.0 -
The car was immaculate when we got it back, which was a most pleasant surprise. The only issue was communication.
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
The appointment should not have been scheduled until all parts were available! We were without a car for almost 2 weeks. The insurance rental car was available for 3 days because that was what we were told would be needed.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The service was extremely professional with a tremendous dose of warmth from the customer service representative. Thornton was a night and day comparison in terms of feeling, interactions, and service rendered at other service centers in the area.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
This is the 2nd time this year I had Thornton repair my cars. They did such a great job on my car in March that I told the insurance company that I wanted them for my wife's car recently. Another great job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They kept me up to date with everything. My blazer looks like nothing happened to it. I will recommend everyone to go to Thornton.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was perfect, and the staff was helpful.
Customer Service - 5.0/5.0 -
Very helpful
My Experience - 5.0/5.0 -
They did a good job everybody at the body shop truck really looks good. You never know it was in an accident. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Your survey should be more than a yes or no question. Overall, I was very happy. There were times when we called that is was difficult to get someone to speak to. I thought communication was lacking.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
As I said in a previous survey, I thought communication could be better.