Thornton Automotive Dover
10 years at this location.
Our Collision center is the place to take care of you and your vehicle. We offer free estimates and deal with the insurance companies so you don’t have the hassle. Our collision experts have the experience and skills to return your vehicle to Pre-accident condition. We service all makes and models!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
Your survey should be more than a yes or no question. Overall, I was very happy. There were times when we called that is was difficult to get someone to speak to. I thought communication was lacking.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
As I said in a previous survey, I thought communication could be better.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
You did a great job 😀
Customer Service - 5.0/5.0 -
Very happy 10
Returned Clean
My Experience - 5.0/5.0 -
Very fast, professional, service very pleased with the repairs
Likely to Recommend - 5.0/5.0 -
I would have no problem recommending Thornton to anyone needing repairs
Repair Quality - 5.0/5.0 -
Looks great
Customer Service - 5.0/5.0 -
Very professional, very good quality repairs
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I have to say the process was so quick. Nicole did a great job getting everything lined up and ready to go
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication throughout the process was great. The car looks fantastic.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
They were always keeping me updated on my car .And the always available when I had questions about my service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Everyone was very kind and professional. They did an excellent getting my car to look as good if not better than it did before the accident. I honestly can’t thank them enough.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very professional, thorough., and always communicating at each stage of repair... 5 star at every turn....
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
We really like Thornton. They are very helpful and keep us posted as to what is going on with service and repairs. They have been our “Go To” automotive service for a few years now.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very friendly and helpful staff.
Customer Service - 5.0/5.0 -
The staff is extremely helpful and friendly.
My Experience - 5.0/5.0 -
Very well done. My truck looks as good as new.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The truck is good as new.
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I thought they were just replacing my headlight. The piece of trim underneath was cracked a little and I told Chad to not worry about it because the headlight was so expensive. He replaced it and I’m so glad he did. I thought the trim was a couple hundred dollars. It was only 45.00. It looks new again. Thank you!