Thornton Automotive Dover
10 years at this location.
Our Collision center is the place to take care of you and your vehicle. We offer free estimates and deal with the insurance companies so you don’t have the hassle. Our collision experts have the experience and skills to return your vehicle to Pre-accident condition. We service all makes and models!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
My Experience - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Chad was amazing. His communication with what to expect, what work would be done and when it would be done was spot on!!
My Experience - 5.0/5.0 -
My car looks great. Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 0.5/5.0 -
find my owners card&my insurance cards
Customer Service - 1.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me informed, repair is well done.
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0 -
There is dirt in the paint, runs in the paint on passenger door, and the rear passenger door has fine scratches on it. I finally got a chance to hand wash it this past Saturday.
Customer Service - 2.5/5.0 -
Was told the vehicle should be ready by Friday, then Monday, I was then called and told they got the wrong wheel (can’t get the same wheel in matte black, I would have to get a different finish wheel and either pay for the other 3 to match or leave the old damaged wheel on the suburban.. so we left the old one on it…. Then it was gonna be 2 days to have the vehicle cleaned and Ready for pickup!!! At this point it had been over a month without my vehicle and I told them I would pick it up dirty and hand wash it myself!!
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thornton kept us updated every step of the way. My car came back clean on the inside & outside. Couldn’t be any happier!
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Work was excellent. Took almost a month to complete.
My Experience - 5.0/5.0 -
You are fast and kept me informed!
My Experience - 5.0/5.0 -
I was kept informed during time they had my car. Car was clean when I picked it up. They matched the color perfectly. Good job.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
From start to finish your team treated me with respect and professionalism. Best experience I’ve had in a long time with a car dealer/collision center! The collision manager was great to work with and made sure I was given fair price. Car looks perfect. Thank you! Will come again in future.
Likely to Recommend - 5.0/5.0 -
will use and tell other. thank you.
Repair Quality - 4.5/5.0 -
great service, repair manager was very responsive and respectful of what I coudl afford.
Customer Service - 4.5/5.0 -
everyone was very helpful, great team to work with
My Experience - 5.0/5.0 -
Yes would highly recommend Thornton Dover
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Thornton was good at ram repair, was promised to be done by May 20, picked up May 16 was very pleased with there service
Likely to Recommend - 0.5/5.0 -
Thornton ripped off everyone
Repair Quality - 2.0/5.0 -
GLAD to have truck back. Invoice said new motor for window. The window and motor rhat was replaced passenger front door has a bad motor, windo squeaks androlls up slow. Thornton had truck 40 . days Ental car smelled like weed when delivered to me.
Customer Service - 2.5/5.0
Ready on Time?
No
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate the continuous updates and friendly service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repair looks great, the service was friendly, great job!