Tom Ahl Buick
In operation 64 years.
Tom Ahl Family of Dealerships is a family owned automotive sales and repair business that has been serving the Allen County area since 1962. Our goal is to provide high quality repairs in a timely fashion. We provide our technicians a great level of continued education to be able to perform quality repairs to cars that are ever evolving. We have laser measuring frame equipment, down draft baking booths and also offer paintless dent repair on site. We have high level of customer communication throughout the repair process and can set up automated updates via text or emails.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- English
| Sun | Closed |
| Mon | 7:30 am - 6:00 pm |
| Tue | 7:30 am - 6:00 pm |
| Wed | 7:30 am - 6:00 pm |
| Thu | 7:30 am - 6:00 pm |
| Fri | 7:30 am - 6:00 pm |
| Sat | 9:00 am - 12:00 pm |
Likely to Recommend - 5.0/5.0 -
Done a great job
Repair Quality - 5.0/5.0 -
Fast repair as promised and cleaned once returned
Customer Service - 5.0/5.0 -
Service from the body shop was excellent
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0 -
Our repair job was great, just not timely. The other party's repair took a longer time than promised. They were without their vehicle for an extra week.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was great
Customer Service - 5.0/5.0 -
Did very good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the awesome service from you guys. Thank you so much for the fast service.
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They finished the job before the time frame they told me. All of the personnel was kind, curtiouse and extremely helpful. Thank you. I will most likely use them in future if necessary.
Customer Service - 5.0/5.0 -
They finished the job before the time frame they told me. All of the personnel was kind, curtiouse and extremely helpful. Thank you. I will most likely use them in future if necessary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I was very impressed with the quality of the repair job. It was outstanding.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
They took my car before they had all the parts, and extended the time frame of expected completion. I didn’t appreciate that but we were able to compromise and my car was complete within the expected timeframe!
Likely to Recommend - 3.5/5.0 -
The work was good, problems with administration.
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0 -
The repair was done very well. I had an issue with the completion date getting pushed back by a week 2 different times with not much, if any, warning. I was getting text messages periodically that everything was on schedule, then I got a call about 2 days before the scheduled completion date that it would be another week. I think that the shop knew earlier that there was going to be a delay and should have told me earlier. Then on the new completion date after not hearing anything, I called to see when I could pick up my car. They said it wasn’t done and would be another 9 days. Basically the same thing again, and I wasn’t happy. I talked to the manager, Jerry, who was very helpful and hurried the repair along. He also offered a lower cost rental car from Tom Ahl since I was paying for my rental out of pocket. After Jerry got involved, the car was done about 4 days earlier than the last date they gave me. In that last week or so, the text updates I was receiving did not match what I was told verbally. Overall, the substantial delays without warning are the cause of any dissatisfaction. I thank Jerry for his help.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There are still a few scratches that aren’t buffed out, the seam isn’t completely on between my front and back door, also my alignment is off still.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
Nice work
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Job was done very well
Likely to Recommend - 4.0/5.0 -
The work needed to repair my vehicle was done as promised and I would recommend that
Repair Quality - 2.5/5.0 -
All damages caused by the wreck had been wonderfully repaired. Although I noticed 3 new deep scratches on the rear quads of my vehicle that had to have happened while in Tom Ahl body shops care. I also found a 8x10 photo of someone’s child in my back seat glued to popsicle stick which was absolutely not there when I brought the vehicle in for services. I brought the vehicle in with a full tank of gas and got it back nearly empty. It gave me an unsettling feeling that someone has used my car for reasons other than body shop services. Again the repairs were done very well. I just wish I didn’t have these new and very noticeable scratches on my vehicle and I wonder why this child’s photo had been found in my car minutes after picking it up. The vehicle was rear ended and left it looking crushed like a soda can and I got it back looking almost as good as new which I am very thankful for that.
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everything went very smoothly! Everyone was very friendly and accommodating! Car repair looks great! Thank you!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
We are very pleased with Tom Ahl. The Pacifica looks like new.
Customer Service - 5.0/5.0 -
They have always been good.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was extremely friendly and helpful