Tom Bush Collision Center
In operation 27 years.
Tom Bush Collision Center in Jacksonville, FL treats the needs of each individual customer with paramount concern. We are also a Volkswagen-Certified Collision Repair Facility (VW CCRF) a BMW-Certified Collision Repair Center (BMW CCRC) and a MINI-Certified Collision Repair Center (MINI CCRC). We know that you have high expectations, and as a collision center we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Reviews (449)
- Sort By:
- Newest
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
If they have a BMW or Mini
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very courteous and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Danny was professional and timely…. He could teach TB Service how to respectfully treat cystomers…!!!!
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This car is falling apart. I don’t know how in the world you all could put your name on this. When we got it back. It’ gaping. Wires are not connected underneath. Coolant hose is now almost on the ground. My husband is livid. Someone needs to contact us now. 903-429-6588. You all had this car almost 3 months for it to be a disgrace. I’ve never ever seen anything like this. Will be contacting my insurance also. We have already let them know prior to this when we got it back and nothing is lined up. Underneath it is mind boggling. Turbo also hasn’t came on one time since it was returned. Unreal
Customer Service - 0.5/5.0 -
This car is falling apart. I don’t know how in the world you all could put your name on this. When we got it back. It’ gaping. Wires are not connected underneath. Coolant hose is now almost on the ground. My husband is livid. Someone needs to contact us now. 903-429-6588. You all had this car almost 3 months for it to be a disgrace. I’ve never ever seen anything like this. Will be contacting my insurance also. We have already let them know prior to this when we got it back and nothing is lined up. Underneath it is mind boggling. Turbo also hasn’t came on one time since it was returned. Unreal
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
good people and organization
Repair Quality - 5.0/5.0 -
Car looks like pre accident
Customer Service - 5.0/5.0 -
great service, people were great
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 1.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Best shop in town
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Quality and workmanship is very good.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Overall exceeded my expectations!
Repair Quality - 5.0/5.0 -
Exceeded expectations!
Customer Service - 5.0/5.0 -
Exceeded expectations!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0 -
The workmanship was great, so would recommend, but other areas need attention.
Repair Quality - 2.5/5.0 -
I rated a 5. My vehicle was originally at the collision center due to a sideswipe accident. The repair turned out excellent, but upon leaving I noticed my handle in the car had a sticky residue on it and pieces were missing. I reported it to Whitney Nelson and DeWayne White, but was told it was like this when the car was checked in. I dropped my car off on 6/20/22, but pictures of my car were not taken until 6/22/22. I stated to the manager my car was not like this when I dropped it off, but he continued to state that this was not the case. He finally agreed to order another handle, but I still felt insulted. I have spent a lot of money at Tom Bush, and I did not have a pleasant experience. I did however have my door handle replaced, but it left a bitter taste in my mouth.
Customer Service - 1.5/5.0 -
I rated a 3. I did not have a pleasant experience with explaining an issue with DeWayne White. It was resolved, but with some resistance.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Whitney is wonderful!
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The results are outstanding and the work was done timely. You cannot tell where the garage door struck the tailgate.
Customer Service - 5.0/5.0 -
Greeted courteously and the staff was very efficient and pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0 -
very friendly and professional staff
Repair Quality - 5.0/5.0 -
very impressed with the work. the damage to the vehicle was on the left side. it was repaired. the entire car looks brand nee
Customer Service - 5.0/5.0 -
they kept me informed throughout the entire process
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
On time Nice job Thanks