Tom Bush Collision Center
In operation 27 years.
Tom Bush Collision Center in Jacksonville, FL treats the needs of each individual customer with paramount concern. We are also a Volkswagen-Certified Collision Repair Facility (VW CCRF) a BMW-Certified Collision Repair Center (BMW CCRC) and a MINI-Certified Collision Repair Center (MINI CCRC). We know that you have high expectations, and as a collision center we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 6:00 pm |
| Tue | 8:00 am - 6:00 pm |
| Wed | 8:00 am - 6:00 pm |
| Thu | 8:00 am - 6:00 pm |
| Fri | 8:00 am - 6:00 pm |
| Sat | Closed |
Reviews (449)
- Sort By:
- Newest
Likely to Recommend - 5.0/5.0 -
Good work
Repair Quality - 5.0/5.0 -
Good job
Customer Service - 5.0/5.0 -
Advisor should communicate more
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent communication during the entire process which took longer than expected.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Danny and the rest of the team were more than accommodating, and did a wonderful job! We appreciate all of their hard work!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
I will warn people to stay away and to NEVER use the collision center and I will even go as far to say DO NOT BUY A CAR FROM THIS DEALER, go elsewhere; better to pay more money to get what is expected and to have much better customer service.
Repair Quality - 0.5/5.0 -
Not at all pleased, work was not up to the level of a professional, I would think that the entire body shop technicians are still learning basic body work.
Customer Service - 0.5/5.0 -
Customer service rarely returns phone calls, I had to call several times, as much as 4 or 5 times a day and sometimes for 2-3 days of repeat calling just to get lucky enough for someone to answer the phone as I have never had a voice mail returned.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great team
Repair Quality - 5.0/5.0 -
The Tom Bush Collision Center team was very helpful and professional.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Good experience at the repair facility. This was a re-do of a bumper Tom Bush did a couple of months ago that developed spider cracking. Will need to see how this paint job performs over the longer term.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Need an app on status of repair or stage of repair. Need updates indicated as they occur especially if there’s a delay. Good customer service
Customer Service - 4.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I’ve turned to TB BMW collision a handful of times in the past few years, mostly for out of pocket but one insurance claim. The service and quality has fallen unfortunately due to staffing changes and shortages. Calls unanswered, voicemails left with no responses ..no follow up or status updates etc. Danny does the best he can and I appreciate his effort, however his follow up and communication need improvement the receptionist has been rude or indifferent on more than one occasion. With all this said, I won’t be returning in the future. I cannot recommend TB collision unless repairing a BMW for which they are certified
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Although there were some issues with my advisor, Dwane was amazing and responsive to get things corrected very quickly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great work!
Customer Service - 5.0/5.0 -
Responsive.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent customer care from Whitney and Jasmine
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Looks great, only issue was glue left on liftgate by and on rubber pad that I had to remove with goo gone.
Customer Service - 5.0/5.0 -
Dwayne and Whitney did all they could to keep me informed, and only supply chain and part delays caused me to have to wait on receiving back my vehicle.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great replacement/repair job and in reasonable time under the supply chain circumstances!
Customer Service - 5.0/5.0 -
Great service - as usual.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I always recommend Mazda
Repair Quality - 5.0/5.0 -
Beautiful. Can't even tell there was a dent in my car
Customer Service - 5.0/5.0 -
I was kept informed every step of the way