Toyota Carlsbad Collision Center

4.9 (489reviews)
98%
6030 Avenida Encinas,  Carlsbad,  CA  92011

35 years at this location.

Here at Toyota Carlsbad Collision Center, we can repair the simplest dent to major collision damage. All decisions made in the design of our new shop are for your convenience, speed of repairs, and your complete satisfaction. Our Collision Center features the latest in technology and equipment including frame machines, measuring systems, dimension charts, oxy-acetylene resistance, MIG welding equipment, PPG refinishing system; climate controlled downdraft paint booths as well as networked and wireless computerized estimating with digital imaging. We have invested over $1 million dollars into our renovated facility and specialized equipment in order to bring you the latest repair techniques and procedures. With 59 repair stations, our guests know we can take care of their vehicle in a timely and efficient manner.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
  • Korean
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Lexus Authorized
Scion
Toyota

Reviews (489)

Customers say
Overall Customer Satisfaction
Customers consistently praised the collision center for outstanding service quality, expert repairs, and exceptional communication. Many highlighted how staff went above and beyond to coordinate with insurance companies, making the process stress-free. Repairs were frequently described as flawless, with vehicles returned looking brand new, often cleaner than expected. Timeliness was a strong point, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned areas for improvement, including better proactive status updates, occasional delays, and isolated quality concerns such as paint mismatches or incomplete repairs, as noted directly in their feedback.
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"Workmanship is superb. Parts repairedreplaced is properly flushed and fitted. They provided constant updates if there ..." Read more
"They did not properly address issues I explained didnt exist prior to accident and repair work."
"The repair was not done correctly the first time but was completed correctly the second attempt. Happy with the final ..." Read more
"... did a very nice job fixing the door repairs. Also, they finished the repairs way ahead of schedule which we truly appreciate. Thank you much.😊👍🏽" Read more
"Vehicle was actually done earlier than promised."
"Workmanship was great, only hiccup was that it took so long."
"... morning so I did not have my car for the weekend. Also, technician damaged some parts which delayed the repair a week." Read more
"Took a little longer but they had to order parts"

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

We worked with Robert Hamer and were thoroughly content with the service. He was friendly, knowledgeable, and highly professional. The turnaround time for the repair work was impressive. Looks like a new car. Thank you so much!

Likely to Recommend

Repair Quality

Toyota Carlsbad Due Bill team and Collision repair team did an excellent job on my new RAV4. Kudos to the team.

Customer Service

Excellent and prompt response in no time.

Returned Clean

My Experience

Likely to Recommend

But I would say to make sure the insurance issue is clear

Repair Quality

Hoon was excellent along with the repair. I apparently misunderstood about involving insurance. USAA's estimate was $1250. Hoon's was $1650. I thought that your company would work with USAA as the repair was being done to get the two numbers to be the same.

Customer Service

See previous comments

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

They were awesome and the car looks great.

Customer Service

Returned Clean

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Repair Quality

The damage was fixed good, unfortunately we found some scratches that where not there before.

Customer Service

Returned Clean

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Repair Quality

Customer Service

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Highly recommend

Repair Quality

Did good job.

Customer Service

Great service.

Returned Clean

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Repair Quality

Did a great job and was easy

Customer Service

Good service and work

Returned Clean

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Repair Quality

Justin and team did a great job repairing my Lexus! Top-notch communication and the repair looks great!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Would fully recommend. Everyone in San Diego should know and feel very fortunate they live near the best place for Toyota & Lexus body repair in the country!

Repair Quality

Myra Soto and the whole team are amazing! Repair quality is like making it brand new from the factory again!

Customer Service

Excellent communication from start to finish , even with complications related to insurance.

Returned Clean

Likely to Recommend

Would highlyrecommend?

Repair Quality

My service department manager Hoon Min above and beyond in servicing, my sister‘s RAV4. This gentleman was always on top of everything called me regularly daily to let me know of the daily work on my sister‘s vehicle and kept close contact with Mercury insurance upon picking up my vehicle for my sister the front desk. The young lady is very professional, courteous, and understanding for my sister trying to get all this taken care of. I have nothing but the upmost respect. In regards to your employees, no surprises no issues in regards to the maintenance of my sister‘s vehicle.. Once again, I would like to reach out to Toyota and their collision staff and a highly professional and a job done above and beyond my expectations Thank you very much Daniel Reyes

Customer Service

My service department manager Hoon Min above and beyond in servicing, my sister‘s RAV4. This gentleman was always on top of everything called me regularly daily to let me know of the daily work on my sister‘s vehicle and kept close contact with Mercury insurance upon picking up my vehicle for my sister the front desk. The young lady is very professional, courteous, and understanding for my sister trying to get all this taken care of. I have nothing but the upmost respect. In regards to your employees, no surprises no issues in regards to the maintenance of my sister‘s vehicle.. Once again, I would like to reach out to Toyota and their collision staff and a highly professional and a job done above and beyond my expectations Thank you very much Daniel Reyes

Returned Clean

Likely to Recommend

Repair Quality

Took a long time to get parts

Customer Service

Likely to Recommend

Super knowledgeable and friendly staff!!

Repair Quality

Justin was extremely knowledgeable and helpful throughout the entire process! His communication was excellent and I highly recommend him!!

Customer Service

Returned Clean