Toyota of Dallas Collision Center
In operation 48 years.
At Toyota of Dallas Collision Center we can repair most all makes and models of vehicles both domestic and import. Our highly trained technicians can return your vehicle to pre-collision condition.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Paintless Dent Repair
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- Spanish
| Sun | Closed |
| Mon | 7:00 am - 6:00 pm |
| Tue | 7:00 am - 6:00 pm |
| Wed | 7:00 am - 6:00 pm |
| Thu | 7:00 am - 6:00 pm |
| Fri | 7:00 am - 6:00 pm |
| Sat | 8:00 am - 12:00 pm |
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 1.5/5.0 -
Please refer to my previous comments regarding service advisor Robert Sierra.
Repair Quality - 2.0/5.0 -
My experience with Toyota of Dallas was mixed. While the body repair quality appeared acceptable, I had serious concerns with the professionalism and conduct of my service advisor Robert Sierra. When I came to pick up my car on May 23, I noticed the hood struts were not functioning. When I raised the possibility that they may have been inadvertently damaged during the repair process, Robert was dismissive. I referenced photos taken on April 26 after the accident showing the hood fully open, which were part of my claim documentation, confirming the struts were functioning when the car was dropped off for repairs. Robert disregarded this evidence, told me the struts would be rejected by Allstate with "99.9% certainty," and insisted on speaking with Allstate directly before taking any action. Rather than investigating the issue internally, he indicated he intended to frame the struts as a pre-existing condition rather than repair-related damage, and confirmed this position in writing via text message. He also told me I would have to pay out of pocket if Allstate rejected them, and said "do not give my guys a hard time" when I planned to return for pickup. His overall attitude, behavior, and statements throughout this process were inappropriate and unprofessional. The struts were only replaced after Allstate's Good Hands Concern Team intervened. Similarly, Robert confirmed twice during phone calls that the loose push-pin rivet on the front fender liner was fixed. It was not. When the Concern Team followed up a second time and Robert was asked to address it, the proper fix required replacing the entire plastic support behind the rivet, a straightforward repair that should have been completed correctly from the beginning. Both issues required external intervention from Allstate's Good Hands Concern Team rather than being handled professionally by the shop. I would not have been able to resolve these issues without their involvement.
Customer Service - 1.5/5.0 -
Please refer to my previous comments regarding service advisor Robert Sierra.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Always great with my service advisor.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Robert Sierra took great care of me
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was impressed with the time frame that u had my car repaired. Great job
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and quick to make all repairs. Everything looked great once I picked up my truck
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Some communication issues at first, very smooth once those issues were resolved.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
I bring my family to this location, my wife had her vehicle repairs done at this location
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They didn't just provide good customer service, they made me feel at home! Thank you Toyota of Dallas
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Megan in body repair was excellent
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I’m well good with the services I was provided and appreciate the efforts of the employed’s that attended to me
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The repairs on my 2019 Jeep Cherokee were completed professionally, and my vehicle is running well. The staff kept me informed throughout the process. Happy Customer! -Chresawn
Customer Service - 5.0/5.0 -
The repairs were completed professionally, and my vehicle is running well. The staff kept me informed throughout the process. Thank you.