Toyota of Scranton
In operation 19 years.
We are part of your community; be a part of our family at Toyota of Scranton. For those who do not have immediate cash on hand for repairs, please still come in for an estimate. We are a partner with Sunbit that offers financing.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 8:00 am - 5:30 pm |
| Tue | 8:00 am - 5:30 pm |
| Wed | 8:00 am - 5:30 pm |
| Thu | 8:00 am - 5:30 pm |
| Fri | 8:00 am - 5:30 pm |
| Sat | 9:00 am - 1:00 pm |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
collision did a awesome job on our car very please and detailing it was a big plus thank you so much.
Customer Service - 5.0/5.0 -
Everyone was very delightful from start to finish
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The car looks great, and good as new. the workers made the process very easy and simple. They are kind and I experienced great service.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very kind, kept me informed and my car looks great!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent work
Customer Service - 5.0/5.0 -
Very professional
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0
Repair Quality - 1.0/5.0 -
I was promised regular updates on my jeep. Not once did anyone reach out to me. I had to call several times. I was told repairs shouldn’t take any longer than a week to a week and a half. I contacted the shop after 2 weeks of not hearing any updates and was told a few more days. I contacted the shop after 4 more days and was told my jeep still wasn’t ready. My jeep was at the shop from April 9th to May 7. There was some scatches on the passenger side and a few on the hood that were not fixed. Very disappointed.
Customer Service - 0.5/5.0 -
I kept getting the runaround on a completion date. The 4th date given the vehicle was finally ready.
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I received updates often.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
We had great customer service but were incredibly disappointed by the length of time we were without our vehicle
Returned Clean
Likely to Recommend - 0.5/5.0 -
Never. I will NEVER recommend them. I will stear people away if the opportunity ever presents itself.
Repair Quality - 0.5/5.0 -
The work performed on my vehicle at Toyota of Scranton was shoddy, unprofessional, without skill, and has devalued it. It looked better before any repairs were made. Their response to my dissatisfaction was a $50 gift card and smooth calculated language attempting to negate their fault. I purchased my vehicle from another Toyota dealership because their sales team is shady and slick, and now I know for certain collision and repair are the same. If you value your money, your vehicle, and frankly your self respect I would avoid this place at all costs. They do not live up to, nor deserve any attachment with Toyotas reputation. Profit over people, always.
Customer Service - 0.5/5.0 -
Customer service is atrocious. Communication is minimal at best and the very little correspondence received inaccurate and misleading.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Did an excellent job. Didn’t have car as long as expected.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
They completely detailed the inside and washed outside. A great service! Very upfront about repair changes and things required, and met deadline.