Tri State Collision - Catonsville
In operation 29 years.
HONDA and ACURA CERTIFIED, GOLD CLASS trained. We accept all insurances and most makes and models. We employ advanced technology and follow manufacturer repair methods to ensure that your vehicle comes back to you safe and looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0 -
Looks good so far. Have to see how the work holds up. I think I see a couple of bubbles on the left side of the hood and I think some paint may have dropped on the body of the car above the wheel well.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I appreciate you fixing my car. It was a long process. But no complaints. Thanks for your thoroughness..I am glad to have my car back. Thanks again.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.0/5.0 -
I appreciate the repair to my car, it just took so long. My car sat a number of days without being worked on. Someone told tge insurance company that I allowed my car to sit. HOW. I had it towed there. It was not even looked at to determine damage. From day one I was covered by my insurance so I did not understand that. Anyway, eventually I started getting calls from Steve and updates. Bottom line is im thankful to have my car back.
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
There are now several lights related to malfunctioning that were not on prior to work being done. We need to have this addressed as quickly as possible please.
Likely to Recommend - 0.5/5.0 -
Will Not Recommend to anyone.
Repair Quality - 3.0/5.0 -
Very slow to communicate with the Shop. Have to make multiple attempts and emails and phone calls to just get through.
Customer Service - 3.0/5.0 -
Poor service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Tri-state collision was excellent. They kept me very updated with what was going on with my car and when I got my car back, it was so clean. I was so excited lol they thoroughly cleaned the inside and outside. It looked great. I would use them over and over.
My Experience - 5.0/5.0 -
They did a pretty good job repairing with one minor issue which I fixed. The passengerdoor was rubbing on a metal tab onside the right front fender. I was able to bend it forward away from the door edge.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was easy to work with.
Returned Clean
My Experience - 5.0/5.0 -
Thanks a lot for repairs my car
My Experience - 5.0/5.0 -
Did a beautiful job on the repairs
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Kevin - thank you so much for getting my Honda back quickly and looking great! Thanks also for your explanation of what was needed and keeping me updated.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service, kept me informed. Everyone was nice and professional. Thank you
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great communication regarding the status of the repair.
Likely to Recommend - 5.0/5.0 -
Recommended
Repair Quality - 5.0/5.0 -
Repair like new! Thanks!
Customer Service - 5.0/5.0 -
Calm and clear communication.
Returned Clean
My Experience - 5.0/5.0 -
Great service Everyone was so nice
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 0.0/5.0 -
No one called me to discuss the repairs or authorize the work before it was completed and I got no updates. I left my car at Apple Honda- I was never made aware that is was now Tri-state.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0 -
I would but only mentioning that there were some communication challenges. But I would say they went both ways so not a significant deterrant to using then.
Repair Quality - 5.0/5.0 -
We have no real way to know how well they did (almost all of the work was done on parts of the car not readily visible - underside), but absolutely no reason to think they didn't do a good job. Everything seems to be working perfectly well.
Customer Service - 4.0/5.0 -
We had a positive experience overall. There was some confusion early on regarding the insurance and the job seemed to drag on a bit longer than we anticipated. But part of those issues were definitely on us so I can't really hold it too much against Tri-state. Overall, I would be happy to recommend the group to anyone who asked with the caveat that any future customers focus on clear communication (in both directions).