Tri State Collision - Catonsville
In operation 29 years.
HONDA and ACURA CERTIFIED, GOLD CLASS trained. We accept all insurances and most makes and models. We employ advanced technology and follow manufacturer repair methods to ensure that your vehicle comes back to you safe and looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0
Repair Quality - 0.5/5.0 -
Took too long to complete almost 2 months . Didn’t have proper equipment.
Customer Service - 4.0/5.0 -
The receptionist was nice. The repair guy was very helpful with getting insurance to complete the process.
Returned Clean
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
There’s still a small dent in the area where the collision repair was done. It’s unclear why this wasn’t addressed with the rest of the claim.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.0/5.0 -
I would still recommend in hopes that communication would change and these surveys are actually taken into consideration. I’ve been coming to this shop for years and I like the quality of the repairs
Repair Quality - 4.0/5.0
Customer Service - 3.0/5.0 -
Car was held longer than original deadline which was totally fine, but there was no communication. I had to keep calling in to get an update
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
This was the worst repair related to a claim that I have had. This location had my vehicle for more than a month. On a couple of occasions they claimed it was complete. In the end and more than a month later my vehicle was returned with a non working heat on one side. The heat was fully operational before the claim occurred. I am left with an out of pocket costs to get this fixed. Totally disappointed and dissatisfied.
Customer Service - 3.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0 -
The repair process takes too long compared with body work area size.
Likely to Recommend - 3.0/5.0
Repair Quality - 1.0/5.0 -
Some of the scratches left out
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They made sure I had the correct parts to complete the repair of my job.
Customer Service - 5.0/5.0 -
They kept me updated on when the repair would be completed. They were very honest
Likely to Recommend - 5.0/5.0 -
Definitely likely
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
From Kevin, the service advisor, to the front desk staff from checking in to checking out every was very helpful, knowledgeable, professional and friendly.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Vehicle looks great
Customer Service - 4.5/5.0 -
Kevin was professional
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Front desk was a little curt with me when dropping off my vehicle, when asking if I had an appointment and stating that the repair wouldn’t start until they could order parts. Maybe it was just early in the day, but I was already nervous since I’ve never had to deal with this situation (accident, car repairs with insurance) so it was more confusing. I also never got any status updates until the car was ready. I expected to be notified and updated on a timeline, and would have appreciated acknowledgement of how long the repair was expected to take.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 3.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Thank you for the repair. It looks as it did before the damage.
Customer Service - 5.0/5.0 -
Kevin and the front desk staff was attentive and professional from the beginning to the end.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0 -
The repair was quality, but communication wasn’t great and took almost two weeks instead of 1 week as originally estimated
Repair Quality - 5.0/5.0 -
Repair looks great and is ok so far.
Customer Service - 3.5/5.0 -
I would love to have received more check ins and updates, especially since the repair took 3 additional days to complete than estimated.