Tri State Collision - Catonsville
In operation 29 years.
HONDA and ACURA CERTIFIED, GOLD CLASS trained. We accept all insurances and most makes and models. We employ advanced technology and follow manufacturer repair methods to ensure that your vehicle comes back to you safe and looking like new.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Full Service Mechanical
- On-Site Car Rental - Hertz®
- American Express
- Discover Card
- MasterCard
- Visa
- Cash
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:00 pm |
| Tue | 7:30 am - 5:00 pm |
| Wed | 7:30 am - 5:00 pm |
| Thu | 7:30 am - 5:00 pm |
| Fri | 7:30 am - 5:00 pm |
| Sat | Closed |
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0 -
See previous comments
Repair Quality - 1.0/5.0 -
I was never contacted with an update that was not in direct response to me having to call first. We reached the supposed "estimated completion" date FOUR times, yet I never received any calls informing me that the date has been pushed back. In each instance, on the estimated completion date, I had to call to find out the date had changed. Then found out, after receiving my copy of the final completion estimate, that the wrong parts has been ordered and had to be returned and the correct parts reordered. Also, something I was never informed about during this process. This repair, at a HONDA certified collision center, took over 7 weeks to complete due to the ineptitude of the staff.
Customer Service - 3.5/5.0 -
The ladies working the reception desk/phones were wonderful. Kevin was horrible with communication and I never received a single call with an update.
Returned Clean
Likely to Recommend - 2.0/5.0
Repair Quality - 2.0/5.0 -
Had my tires stolen/rims stolen, took 1 month to get them replaced/minor body work done. They had to wait until the tires came in before the painted the rocker mounts, and their reasoning was "the car was immobile until we got the wheels," dang, aren't they automotive shop? Can't they move cars even if they don't have tires sometimes? Idk, seems like they dropped the ball a little.
Customer Service - 2.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0 -
I was given varying estimates on when the repairs would be completed. This caused me some problem and concern. The work itself appears satisfactory.
Returned Clean
Likely to Recommend - 2.5/5.0 -
Slow service.!
Repair Quality - 4.5/5.0 -
The quality is fine. Except that you replaced the passenger side mirror that did not need to be replaced and was not part of the accident. Also, the amount of time that you took was unacceptable. And you repeatedly told me the car would be fixed at a certain time and it wasn’t.
Customer Service - 4.5/5.0 -
The service was fine, but the timing was bad.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
My car looks amazing and drives perfectly. I’m extremely pleased with the service I received and truly impressed by the professionalism and friendliness of the staff at O’Donnell Honda.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I was very satisfied with the service, the communication, and the professionalism.
Customer Service - 5.0/5.0 -
Ms. Vickie and Ms. Johnson were very pleasant.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Always!
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
The repair was delayed several times without communication. On top of that, one of the repairs wasn’t even completed and I wasn’t told about it. I called around 8am on Friday and spoke to someone who told me the repairs were done and only paperwork remained. That I would receive a call when it was ready. I expressed that was good news because I was anxious to get the car ahead of the second winter storm that was coming through (Jan 2026). I received a call 8 hours later, an hour before they close. It takes me about 30 mins to get there during normal conditions. During Friday rush hour ahead of a winter storm I wasn’t going to make it. As a result, I had waste PTO taking Monday off to get my car and was charged extra for the rental (which had been booked through Friday).
Customer Service - 2.0/5.0 -
See previous response
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They did great work on my vehicle and great customer service shout out to the receptionist that answered my call each time with professionalism and a great attitude
Customer Service - 5.0/5.0 -
Great customer service
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 3.5/5.0 -
Repair was done quickly. Coordinated really well with Insurance Co. My only issue is that I feel that the quarter panels do not line up appropriately with the front fender. It looks wonky. Not happy about the final execution of the body paneling.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
A trim was not secured.
Customer Service - 4.5/5.0 -
The receptionist was always pleasant and answered the phone promptly. However, I think you can do better by informing the customer in advance about the 3% credit card fee when they come to recieve the car. I dont object to you having a fee. But if you dont tell the customer in advance, he may not have a debit card and has no option but to pay the fee. I think this was not fair.